Patient Appointment Services Specialist

Mayo Clinic - Jacksonville, FL (30+ days ago)4.2








Appointment Office

Position description

Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Independently recognizes, interprets, and evaluates medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality-scheduling services. Will work on site with the possibility of moving to teleworking within approximately one year of hire based upon the needs of the department.


Associate's degree required
or two years of medical appointment scheduling experience in a healthcare facility
or six months of internal Mayo Clinic experience in the hiring work unit.
Successful completion of a medical terminology course or at least 2 years of medical terminology use required.
3-5 years telephone and customer service experience required, such as a call center, administrative, physician's office, as an appointment scheduler, etc. Candidates must be able to type 40 wpm.

Additional qualifications

Knowledge of Mayo's scheduling system preferred. Knowledge of Cerner scheduling programs desirable.
Successful agents demonstrate ability to work effectively in a fast-paced, stressful environment, team player, and demonstrated problem solving skills.
Must be willing to modify individual work schedules/responsibilities in response to department/clinical needs.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.43 per hour.

Benefits eligible



Full Time

Hours / Pay period

80 Hours every 2 weeks

Schedule details


Site description

Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!


Office & Administrative Support

Job posting number



Joan Kawell

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).