Community Outreach Coordinator

Aetna - Detroit, MI3.8

Covering Metro Detroit and outlying counties, position is responsible for developing, facilitating, and implementing outreach activities, special events, programs, and presentations which support member education and health plan awareness within the Medicaid or Medicaid/Medicare population and the community. Responsible for developing and maintaining relationships with community contacts. Maintains marketing guideline compliance with the appropriate states laws and regulations.

Fundamental Components:
Develops, facilitates, and implements outreach activities, special events, programs, and presentations to increase awareness of the health plans presence in the community. Seeks out and secures event sponsorship. Responsible for building and maintaining relationships with community contacts. Responsible for event logistics including reserving space, catering, communication, distributing materials, facilities support, and other similar activities. Monitors and/or participates in the preparation and tear down for the event. Manages on-site event staffing and handles any problems or emergencies that may arise. Acts as contact for all sponsors and event providers. Assures proper documentation for membership and leader driven activities and events. Gives individual or group presentations to potential sponsors and members. Provides recommendations and status updates to the department management team as required. Produces and maintains a community events calendar to assist the department with community and member awareness. Performs other duties as required.

3-5 years customer service experience.
Previous experience working with the Medicaid or Medicare population preferred.
Demonstrated written and verbal communication skills. Able to present information to various audiences.
Bilingual preferred
Excellent interpersonal and negotiating skills
Ability to work independently and travel alone.
Valid drivers license in good standing and access to a reliable vehicle required.
Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
Must be able to work a flexible schedule including weekends and off-shifts as required.
Minimal overnight travel may be required

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

Insurance/Life, health, Accident and Disability is desired

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Telework Specifications:
Must live in the Metro Detroit area. Position will start in office and option for telework will be evaluated after a certain period of employment.

This position offers a great opportunity to interact with the community, educate potential new members, service current members, and build great community partnerships. It is a position that offers flexible hours as some weekend and evening work is required. It also presents a great opportunity to represent Aetna Better Health of Michigan in the community and to serve as a liaison between the plan and the community. Position #5799

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.