Shift Manager, Logistics

Amazon.com - Columbus, OH (30+ days ago)3.6


Job Description
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon’s transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers’ doors on-time and in great condition. Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers.

Our Shift Managers are responsible for the management and supervision of a team of associates and their day-to-day activities in an Amazon Delivery Station (24/7 last-mile carrier site) which includes inbound, outbound and sortation operations. Delivery Stations represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local Delivery Stations where packages are sorted and dispatched directly to the customer via delivery service providers (couriers).

Shift Managers will actively engage with site and regional operations leadership to analyze, develop and implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations.

Key Job Duties
  • Conduct standup meetings to lead and instruct associates
  • Manage associates to ensure area readiness
  • Roster management
  • Provide supervision and work direction to ensure shift readiness/cleanliness/5S
  • Route Planning
  • Maintain and monitor various productivity trackers
  • Monitor and analyze headcount
  • Ensure safety and security of all employees onsite
  • Interviewing and candidate selection
  • Day-to-day management/supervision of numerous associates including responsibility for coverage and scheduling
  • Management and oversight of Trailer Dock and Release (TDR) dock doors and yard
  • Oversight of trouble tickets & cases
  • Assess and develop response to customer / TOC escalations and determine whether to engage additional group for resolution
  • Assess, resolve and respond to Customer Service escalations (if needed)
  • Engagement with associates to create good morale on shift
  • Sort labor monitoring and determining appropriate escalation
  • Interface with Vendor/Agency managers to ensure compliance with contract performance requirements.
  • Special projects as assigned
  • Vacation coverage for L5 Area Manager (if needed)
  • Occasional work in direct process path (if needed)
  • Drive and deliver assigned metrics
Additional Job Elements (Must be able to perform with or without accommodation):
  • Must be able to lift up to 49 pounds with or without reasonable accommodation
  • Must be willing and able to frequently push, pull, squat, bend, and reach
  • Must be able to stand/walk for up to 10-12 hours
  • Must be able to work in an environment where the noise level varies and can be loud
  • Must be able to work in an environment where the temperature may vary between 60 and 90 degrees, and will occasionally exceed 90 degrees
  • Must be able to continuously climb and descend stairs safely (applies to sites with stairs)
  • Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines)
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
  • Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • Engage in full manual dexterity in both hands and wrists
Basic Qualifications
Basic Qualifications
  • A completed Bachelor's Degree or 2+ years Amazon experience
  • Direct management experience for employees and their performance
  • Must have a valid driver’s license and pass a motor vehicle background check and complete Amazon.com driver training
  • Must be 21+ years of age
Preferred Qualifications
Preferred Qualifications
  • Degree in Engineering, Operations, or related field is a plus
  • Excellent written and verbal communication skills; ability to communicate effectively to a group of 20-30 delivery providers
  • Excellent judgment and decision-making abilities
  • Experience with performance metrics and process improvement
  • Ability to work for different managers
  • Ability to manage in order to continually meet or exceed department performance goals
  • Demonstrated problem solving skills and analytical skills
  • Excellent customer service skills and interpersonal skills
  • Hard working and self-motivated
  • An awareness and willingness to use Operational Excellence tools and techniques
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation