Director of Systems & Business Process Improvement

Parsons & Associates - Baltimore, MD (30+ days ago)

The Director of Systems & Business Process Improvement is responsible for the evaluation of existing business processes and related IT infrastructure, working cross-functionally to determine gaps in systems functionality and performance, designing and/or sourcing more effective systems and business processes, and monitoring and measuring to ensure changes are delivering the desired business outcomes. The person in this position works to ensure that business process outcomes are in harmony with an organization’s strategic goals. They know how to work collaboratively across all departments of the organization to help improve the management of a business process. They also focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals. This person is a strategic thinker who knows how to apply the most effective business solution.

The Director of Systems & Business Process Improvement must have a vision of the big picture. They understand that enhancing process effectiveness may not be a one-time endeavor, and that meaningful change typically requires continuous improvement. This holistic approach to process innovation also requires an understanding that changing one step in the process can impact other process activities.

Redesigning business processes typically involves more than just rearranging the steps on a flow chart. It can require the ability to change the hearts and minds of employees affected by the change. Evaluating, designing and controlling business processes alone would likely be incomplete if the employees who are impacted by it oppose and resist the change. The Director of Systems & Business Process Improvement must engage employees to inspire and empower them to provide input into process change. They encourage employees to embrace the new process once it is implemented. Consistently pursuing continued process innovation will require someone with exceptional determination, the ability to effectively collaborate with others, self-motivation and superb interpersonal skills. Promoting a new process innovation to achieve the cultural shift required to help the organization embrace a new innovation requires an individual with plenty of resolve.

Key Responsibilities

  • Maintaining, auditing and improving network security.
  • Management, strategy, and execution of IT infrastructure.
  • Overseeing technical projects in alignment with organizational goals.
  • Directing the effective delivery of networks, development, and disaster recovery systems and processes.
  • Working cross-functionally to assess, improve, and redesign business systems and/or business processes to meet business strategic goals.
  • Supervising internal and/or external IT professionals, vendors, and advisors, while working closely with the Senior leadership Team to ensure alignment and effective change leadership.
  • Preparing financial budgets and presenting proposals for capital projects to senior executives.
  • Researching and recommending effective technology solutions.

Essential Functions

  • Analyzes complex business needs presented by the user community and recommends effective technical solutions.
  • Uses process improvement tools and methods to evaluate potential gaps in business processes, including process mapping and LEAN.
  • Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
  • Ensures delivery of a detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.
  • Directs and prioritizes the work load of subordinate personnel.
  • Ensures the technical solution aligns and supports the business requirement.
  • Participates on all hardware and software evaluations and maintains vendor contracts.
  • Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.


  • Strategic Thinking
  • IT Systems Technical Capability
  • Business Acumen
  • Problem Solving
  • Process Improvement
  • Customer/Client Focus
  • Leadership
  • Exceptional Communication Skills

Required Education and Experience

  • Bachelor’s degree in computer science, computer engineering, or related field. (Masters preferred)
  • Minimum of eight (8) years of experience within information technology.
  • Experience in the most current technologies and products used in the industry.
  • LEAN certification, or certification in related process improvement methodology.
  • Demonstrated track record of assessing and improving the performance of business processes and systems.

Job Type: Full-time

Salary: $130,000.00 to $150,000.00 /year


  • business process improvement: 3 years
  • IT: 8 years


  • Bachelor's

Required work authorization:

  • United States