The Director of Systems & Business Process Improvement is responsible for the evaluation of existing business processes and related IT infrastructure, working cross-functionally to determine gaps in systems functionality and performance, designing and/or sourcing more effective systems and business processes, and monitoring and measuring to ensure changes are delivering the desired business outcomes. The person in this position works to ensure that business process outcomes are in harmony with an organization’s strategic goals. They know how to work collaboratively across all departments of the organization to help improve the management of a business process. They also focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals. This person is a strategic thinker who knows how to apply the most effective business solution.
The Director of Systems & Business Process Improvement must have a vision of the big picture. They understand that enhancing process effectiveness may not be a one-time endeavor, and that meaningful change typically requires continuous improvement. This holistic approach to process innovation also requires an understanding that changing one step in the process can impact other process activities.
Redesigning business processes typically involves more than just rearranging the steps on a flow chart. It can require the ability to change the hearts and minds of employees affected by the change. Evaluating, designing and controlling business processes alone would likely be incomplete if the employees who are impacted by it oppose and resist the change. The Director of Systems & Business Process Improvement must engage employees to inspire and empower them to provide input into process change. They encourage employees to embrace the new process once it is implemented. Consistently pursuing continued process innovation will require someone with exceptional determination, the ability to effectively collaborate with others, self-motivation and superb interpersonal skills. Promoting a new process innovation to achieve the cultural shift required to help the organization embrace a new innovation requires an individual with plenty of resolve.
Required Education and Experience
Job Type: Full-time
Salary: $130,000.00 to $150,000.00 /year
Required work authorization: