Full Job Description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
The Director, Retail Branch Operations will provide strategic direction for capacity planning, consistency, support, training and development, risk assessment, and operational excellence to the Branch network. This key leadership role will serve to drive best in class service to our internal Team so our front-line can focus on our membership while maintaining a high level of quality through internal controls as well as external regulatory and legal requirements to ensure an exceptional member experience.
Lead efforts along side the VP Retail Branch Operations to effectively build a strategic plan for Capacity planning both within the Branch network and with other BCU business partners as capacity needs arise
Reconfigure a Branch strategic scorecard focusing on specific metrics that drive growth, productivity, profitability, and capacity measures
Provide strategic direction for the Branch Training, Culture, and Development efforts
Manage and support the vendor relationships and serve as the key liaison for systems and service partners interfacing the branch network.
Oversee all member facing digital technology utilized in the branches to ensure they support the initiatives and member usage.
Work with internal technology partners to maintain current protocol and reliability of device management, especially within IT
Responsible for maintaining BCU branch relevant communication through the enterprise knowledge management system, including Quarterly Town Hall updates
Build and Manage control systems for all internal and external regulatory and audit processes and procedures – these include but are not limited to: Annual Branch Audits, Red Flag and CIP quality measures, annual policy reviews, and consistent training delivery of such material to all Branch team members
Collaboratively work with the Regional team to ensure the consistency and quality of communication flow within the branch network.
Provide consistent communications to the branch leadership team on results, pertinent business updates, and value-add content.
Oversee the annual budgetary process with the finance team Work collaboratively with the Senior Manager of Branch Training to Create, Develop and Execute on a development focused educational program for the branch staff that supports training and growth opportunities to ensure consistency across all Service Center operations.
Work with Talent Management and cross-functional partners to establish program tenants and content delivery.
Monthly implement, review, and assess organizational systems and processes to ensure the profitable growth of branch operations.
Conduct quarterly review meetings with Branch Regional Leadership team to assess individual branch performance and action plans.
Act as the liaison for all Branch and cross functional process improvement efforts coordinating with the Regional Team Propose, implement, and monitor solutions and improvements that address member feedback through our NPS system.
Oversee branch security program and ensure consistency in service center security standards, including current operations as well as future Center rollouts.
Keep abreast of changes in the industry and changing trends to make changes in a way that maintains competitiveness and evaluate existing and potential Business Partners based on business need and strategic fit and make recommendations to the VP, Retail Branch Operations.
Actively manage and monitor new branch build projects providing updates to key stakeholders including operational reviews and financial expense management.
College Degree Preferred
Five or more years in a leadership role, preferably Operations and/or commensurate Financial Institution experience
Proficiency in presentation skills with the ability to analize data to provide recommended business changes to drive productivity and results
Strategic thinker who can make decisions quickly keeping in mind overall organizational goals
Results oriented and ability to manage multiple projects simultaneously
Strong problem solving and analytical abilities
Demonstrated success in creating, executing, and measuring operational programs, results, and capacity planning
Demonstrated aptitude for online, mobile and desktop technologies
Demonstrated ability to manage a financial budget
Ability to think proactively and initiate and execute projects
Must be energetic, self-motivated with outstanding initiative
Must be a person of high integrity who is dependable and professional at all times
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
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Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.