Benefits:
- Kaseya
- High-level Tech
- Active Directory
- DHCP.
- DNS
TITLE: IA & SS Master
LOCATION: Washington, DC/ Hybrid
MINIMUM EDUCATION: Bachelor’s degree in IT or related field or equivalent experience.
REQUIRED EXPERIENCE: 7 years
INTERVIEWS: Webcam Only
Job Description:
Complete Description:
Responsibilities:
- Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
Skills:
- High-level Tech Support experience. Require 5 Years
- Active Directory knowledge and experience. Required 5 Years
- Kaseya experience. Required
- Network firewall and switch administration and maintenance. Required
- Valid Driver's License and ability to drive to customer locations when required. Required
- CompTIA Net+ and/or CompTIA Secruity+ certifications. Highly desired
- Microsoft Desktop operating systems certification. Highly desired
