Product Owner - Service Delivery

nexVortex - Herndon, VA (30+ days ago)


Looking for a challenge? More responsibility?

We’re adding another Product Owner to our product management team. This is a new position and is critical to nexVortex’s ongoing growth and expansion plans. This position will focus on the back-office aspects of running our business; think: ordering, fulfillment, billing, user support. Really, this position about Service and Service Delivery. Your goal as Product (Service) Owner is to provide our customers, channel partners and internal users with a superior, effortless, end-to-end, user experience. You will do this by working with key stakeholders, other product owners and the management team to define and build workflows and processes, back office system requirements and user portals.

To be successful, you must learn and understand our services, systems, processes and, most importantly, how our users desire to interact with nexVortex. Bringing this insight together, you’ll work with the development team to define and build the tools, systems and capabilities to create a truly Uncommon experience.

This is a senior position and reports directly to the COO and Founder.

nexVortex is a team company. In this leadership position you’ll be expected to facilitate strong communications with your fellow Product Owners, peer leaders, key departments and the senior management team; marshal internal and external resources to ensure timely delivery of capabilities and support the introduction of new services and capabilities into the market.

Key Responsibilities

  • Lifecycle management of Service Delivery capabilities
  • Design of service process and workflows
  • Definition of procedures
  • Envisioning the best user portal in the industry
  • Working with UX developers to build beautiful and elegant interfaces
  • Prioritizing and organizing work & requirements through Jira
  • Supporting the efforts of Product Owners peers
  • Working closely with Development team

Qualifications

  • Excellent Communication Skills
  • Excellent Presentation Skills
  • Excellent Organizational Skills
  • Hands on experience in modern Service design. (Experience with consumer products is a plus).
  • Demonstrable Leadership capabilities
  • Knowledge of telecommunications, Hosted communication services
  • Knowledge of web development tools and best practices
  • Solid program management skills
  • Bachelor’s Degree in Information Systems, Business Administration or other technical discipline
  • Master of Business Administration is desirable
  • Minimum of 5 years of professional service

Tools & Technologies

nexVortex is an advanced, high tech organization. It is expected that you are skilled in Microsoft Office suite, Visio. Working experience with Jira is a plus.

Our services delivered using a combination of open source and inhouse platforms and applications. All things communications use the SIP protocol and Erlang. Behind the scenes our developers use a mix of PHP / Perl / JAVA / C.

Position Specifics

Job Type: Full Time

Location: Herndon, VA

Education: Masters preferred, Bachelor’s required

About nexVortex

nexVortex is a leader in Cloud Communications for businesses. We specialize in SIP Trunking, Hosted Voice and Hosted Contact Centers. We are one of the fastest growing companies in the US have been recognized on the Inc. 5000 List of Fastest Growing Private Companies for the last seven years.

The company launched services over twelve years ago making us an early mover in this space.

We were founded with the explicit belief that to serve our customers and earn their trust, we must be an Uncommon Company. In that spirit we built the company on four overarching tenents:

  • Uncommon Service
  • Uncommon Know-How
  • Uncommon Commitment
  • Uncommon Innovation

These principals are our guideposts for everything we do and drive our passion for providing our customers with the knowledge, services and capabilities they need to enhance their business communications and their business model.

We are different from other companies providing similar services because of our people, our culture and an unwavering commitment to providing an Uncommon experience. If you are Uncommon and want to make a mark, please contact us today.

Benefits

For the right candidate, we offer an exciting path to grow his/her career and responsibilities rapidly with a young and dynamic company. We offer a full range of benefits to our employees including paid vacataions, paid holidays, medical, dental and vision insurance, life insurance and matching 401(k) benefits.

Applying

Please, principals ONLY, no recruiters. No phone inquiries. To apply, please submit your resume through the Indeed system. Do not contact us about other services, products or commercial interests.

You must be authorized to work in the US.

Thank you.

Job Type: Full-time

Salary: $75,000.00 to $95,000.00 /year

Experience:

  • Product Management: 5 years

Education:

  • Bachelor's

Required work authorization:

  • United States