- High School Diploma or GED
- Driver's License
- Customer Service
- Computer Skills
- Tuition Reimbursement
- Dental Insurance
- Health Insurance
- Paid Time Off
- Parental Leave
Air General, a national cargo handling company, is seeking a full-time Office Agent at our Washington Dulles International Airport (IAD) location. The Office Agent has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service. Must be able to work independently and as part of a team. Competitive salary and benefits - see below for details! If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us.
Job responsibilities include:
Keep required training up to date within allowed timelines
Adhere to all FAA, Airport, US Airways and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
Review and understand all shipping documentation
Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress
Provide customers with information concerning the status of their shipments
Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads.
Be fully aware of Customs rules and regulation
Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances. Obtain Customs Log Number and appropriate flight clearances
Reconcile Master and House air waybills, as applicable
Enter required data into customer computer
Verify booking details and make corrections where applicable
Any other duties assigned by supervisors or managers
Customer Service 1 year
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks
Must be able to pass a drug test
High school diploma or GED preferred
Must possess a valid Drivers License
Must be able to obtain valid airport I.D. badge.
Must have basic computer skills
Must be at least 18 years of age
Must possess the ability to read, write, fluently speak and understand the English language
Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays.
Medical, Dental, Vision, STD, LTD, etc.
Paid Time Off and Sick Time
401(k) Retirement Plan and Roth after 6 months, company match after 1 year
Employee Assistance Program (EAP)
Company Loan Program
Paid Parental Leave
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family please visit the link below and explore our videos!