Senior Representative – Benefits Data Center

Deloitte - Hermitage, TN4.0

Full-timeEstimated: $33,000 - $47,000 a year
EducationSkills
Work you’ll do:
In this critical support role, you’ll interact with a diverse set of customers via inbound and outbound emails and forms request from employees, partners and retirees regarding benefit elections, enrollments and changes.
This role directly impacts results within the Core Contact Center, with goals set to ensure performance is aligned with established business drivers.
You’ll be responsible for auditing, processing and verifying critical data to ensure accurate completion of all Firm sponsored Benefits for employees, partners, and retirees.
You’ll serve as an expert on the processes of BDC such as, Benefit Administration, Qualifying Event Benefit Changes, and other specialized processes in the Benefits and Payroll areas.
You’ll apply sound decision making with reviewing information provided to customers to ensure internal processes followed are compliant with necessary rules and standards (e.g., HIPAA, PII, ERISA, IRS).

Additional responsibilities include:
Using tools for information gathering, research, documenting customer contacts, and customer outreach. Accountable for 100% of outreach documentation.
Establishing and maintainig effective working relationships within own department and across functional and geographic reporting lines to determine and achieve a common support excellence goal.
Assisting with document preparation, by maintaining required files and documentation, and by following protocols for Record retention.
Maintaining strong working knowledge CoRe Contact Center tools, HRIS/Payroll applications, benefit processes as well as automation techniques.
Cross training new analysts on core systems and processes in a mentoring role.
Collaborating with Internal Support on annual and special projects, where tasks impact the BDC team processes.
Contributing to knowledge management process in any or all of the three rolls: knowledge content owner, verifier, or reviewer in compliance with governance model.
Providing recommendations to update, simplify, and enhance processes, procedures, and technologies.

What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:
The CoRe team makes an impact by providing five fundamental services to Deloitte around the world: knowledge services, creative services, contact center, procurement, and real estate. We develop new and innovative ways to improve how services are delivered across the Deloitte organization, leveraging our global scope and strength to serve our organization across borders.

To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, really nice.

Required:
High School diploma; Associates or Bachelor’s degree preferred.
One-year experience with data entry required, preferably in conjunction with benefits processes.
High processing accuracy.
Well-developed and professional interpersonal skills; demonstrated ability to interact effectively with people at all organizational levels of the Deloitte U.S. Firms.
Experience with Human Resources (Talent) and Payroll systems and web-based employee self-service applications. (SAP HR and/or SAP Benefits experience (version 4.7 or higher), preferred).
Excellent communication skills, both written and oral.
Experience serving customers via e-mail channels.
Exceptional attention to detail.
Proficient in MS Office (Outlook, Excel and Work most important).
Scheduling flexibility to include working overtime based upon client demands (e.g., seasonal open enrollment periods).
Self-motivated with strong organization skills and must meet deadlines.

How you’ll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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