Community Manager

The Irvine Company - Cupertino, CA (30+ days ago)3.6

Irvine Company Apartment Communities (ICAC) is one of the nation’s largest and most admired owners and operators of high-quality apartment communities.

With over 50,000 apartment homes throughout 129 properties, ICAC’s portfolio includes 16 communities throughout San Diego County; 97 properties in Orange County, with a majority situated in the highly popular central Orange County cities of Newport Beach, Irvine and Tustin Ranch. ICAC has one ultra luxury ocean-front property in Santa Monica, and 15 communities situated in prime locations throughout Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities has redefined the rental-living experience, reflected in the ICAC motto: “Love Where You Live®.”

What Sets Us Apart

Impeccable design, thoughtful attention to detail, and continuous reinvestment means the highest level of value and vitality to the greater community

Renown for luxurious, resort-style amenities and exquisite landscaping

Residents enjoy access to outstanding schools, shopping centers, job centers, and outdoor activities

Nationally acclaimed customer service

Choices to fit every lifestyle and budget, from value-oriented to ultra-luxury

Position Summary:
The Community Manager is responsible for leading all phases of operation of the Community, including, but not limited to, direct supervision of the onsite team, team development, financial performance to budget, supervision of the lease administration process, resident relations, and community aesthetics. This position ensures revenue, expense and service targets are met through management of resident retention, product quality and maintenance services. Through effective management of staff and process, the position ensures the Community provides exceptional customer service to residents.

Reports to: General Manager or Community Management Director

Direct Reports Include: Assistant Manager and/or Resident Relations Manager, Resident Relations positions, Service Manager and Service Team. In certain cases, this position will also manage the Sales Team.

Job Duties:
Supervision and Direction of All Onsite Personnel

Recruit, hire, mentor and manage Community staff
Manage and provide leadership to the Resident Relations team, and ensure retention goals and resident expectations are met
Manage and provide leadership to the Service Manager and the Service Team, and ensure maintenance and aesthetic goals for the Community are met
Provide feedback on performance and hold associates accountable by setting goals that are in alignment with the Company's expectations for the Community
Hold team meetings, including daily huddles, to foster communication and collaboration amongst the team
Ensure the highest level of customer experience is provided by shadowing sales, office and maintenance team members to identify areas of opportunity

Accountability for the Financial Performance of the Community

Review monthly financial statements, be accountable for variances, and be able articulate performance to plan
Annually create and develop a Community Strategic Plan to meet budgeted performance goals and document the capital expenditure plan for the Community
Review daily, weekly and monthly metrics to ensure data quality and Company objectives are met
Support the General Manager for all aspects of financial management of the Community where the Community is part of a Pod or Super Community

Sales Leadership and/or Support

For all Communities, ensure the Sales Team works in conjunction with other onsite associates in the Community
For certain Communities, manage and provide leadership to the Sales Team and ensure leasing goals are met
Work with Company’s Call Center to ensure all guest cards are followed up on and handled appropriately
Identify trends in traffic and leasing velocity; develop strategies to achieve targets and maximize performance
Ensure website content, pricing, and ILS information is correct through periodic review
Have a solid knowledge of surrounding competition; build relationships and encourage the sharing of information with market competition
Collaborate with the Sales Team to share information on market competition

Minimum Qualifications:
Bachelor’s Degree required
Customer Service (3-4 years of experience)
Public Relations (3-4 years of experience)
Sales Experience (3-4 years of experience)
Problem Resolution
Detail-oriented and organized, able to multi-task
Effective communication
Business & financial acumen with ability to read and interpret financial statements
Proficient with Microsoft Office
Ability to work non-traditional business hours

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.