Community Service Specialist
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
University Police Department
This is a one year probationary position.
Date and Time to be arranged.
Anticipated Hiring Range*
$1,400.00 - $1,500.00 per monthly ($16,800 - $18,000 Annually @ .50 Time-Base)
The Community Service Specialist serves as a visible security presence within the five residential communities on campus and the areas immediately surrounding said communities. The Community Service Specialist will secure and open buildings as assigned, assist faculty, staff, students and visitors as needed, perform other related duties as assigned, enforce campus ordinances, departmental policies, and document alleged policy violators as necessary. The incumbent will patrol the aforementioned communities by foot and/or bicycle, report hazardous conditions, assist with evacuations and crime prevention within the community, and make decisions and recommendations based off campus and department protocol. The Community Services Specialist will also support Residential Life staff as needed to address community issues and disturbances. This position will also provide information to the SF State University Police Department (UPD) regarding any unusual occurrences and/or activities on and around campus.
The incumbent holding this position is considered a Mandated Reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in California State University (CSU) Executive Order 1083 as a condition of employment.
Security Services: Patrol campus on foot, bike or vehicle to protect campus community and visitors from such hazards as fire, theft, vandalism, trespassing and other crimes. Assist in the enforcement of campus rules and regulations, report hazardous conditions, checking, opening and securing campus facilities, coordinating and testing campus alarm systems.
Public Safety Support: Provide support and assistance to UPD by providing back-up dispatch support, managing property and evidence, maintaining records, providing training on crime prevention awareness, supporting drug identification programs, performing Live Scan and Ink Card fingerprinting, participating in emergency response teams and responding to emergency situations and taking incident/accident reports and responding to these situations, as needed.
Parking Support: Enforce parking rules and regulations through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, as appropriate. Appear in court for parking related citations and directing vehicle and pedestrian traffic during peak hours, special events, and emergencies.
Campus Community Support: Assist in the physical logistics for campus special events and emergencies. Provide general information and assistance to the public and provide escort and citizen assistance, as needed.
Other duties as assigned
At All Times
¿ Demonstrate behaviors that are in line with the User Friendly Principles (PS30C) and Principles of Conduct for a Multi-Cultural University (P30D)
¿ Demonstrate safe work practices for oneself, others and the office environment.
¿ Percentages noted serve as rough guidelines, and the incumbent needs to demonstrate appropriate flexibility and be prepared to adjust responsibilities on an "as needed" basis in response to changing workplace priorities and constituency demands.
Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Drivers License. The nature of the duties may also require successful completion of a background check, physical and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.
Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
Working knowledge of alarm and radio systems.
Ability to detect and respond appropriately to potential hazardous or crime situations.
Ability to observe and recall details and incidents.
Ability to act and resolve parking and traffic problems.
Ability to write standard incident reports in a clear and concise manner.
Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
Ability to handle sensitive situations with tact and confidentiality.
Knowledge of campus operating and emergency procedures.
Dependable, trustworthy and willing to respond to work on call if needed.
At least 1 year of experience as a security officer.
Core Competencies embody the following competencies:
Bias toward collaboration and teamwork.
Effective communication skills.
Customer/Client Focus with an emphasis in problem solving and resolution.
Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
Diversity and inclusion.
Must possess a valid California Driver¿s License. Must pass a background investigation and medical examination. Position may require the use of a state vehicle to address resident and community issues/concerns.
PHYSICAL REQUIREMENTS: Incumbent must be able to perform the essential functions of the job with or without reasonable accommodation.
WORK ENVIRONMENT: The incumbent works a 20-hour work week with varied shifts and times. The work schedule for this position will be determined by the supervisor based on campus and Housing needs. The incumbent will work evenings, weekends, and non traditional hours. Incumbent must work indoors and/or outdoors and be able to stand and walk for long periods of time, climb stairs, lift, open doors, and assistant University Police and Residential Life staff as requested. Incumbent must be able to keep uniform inspection ready: polished, clean and neat. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.
This position requires the successful completion of a background check.
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.