The Store Manager reports to the District Manager, oversees the retail store team and is responsible for maximizing retail sales, maintaining a high standard of customer service, develop, maintain and expand customer base by capitalizing on high-profile clientele and sales. Ensures the retail establishment runs efficiently and effectively and also staffs and manages a retail sales team and provides leadership towards the achievement of maximum profitability.
Communicates and implements corporate directives to retail associates in a timely and effective manner.
Works closely with buying and planning team on merchandising and reorder needs.
Coach and develop retail associates to meet store sales goals, visual presentation directives and customer services standards.
Exercise intellectual and creative discretion and judgment in management and leadership of store employees.
Work with Corporate HR to process new hire paperwork and to resolve performance related challenges.
Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store.
Manages and ensures stock level is appropriate to maximize selling.
Ensures the garment presentation, garment level and visual standards are presented according to Joie expectations.
Ensures and follows up on all activities concerning campaigns, promotions and sales activities of the store.
Ensures proper completion of cash office operational functions.
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.
Ensures high quality direct and indirect customer service by providing the best shopping experience for each customer.
Responsible for the implementation of clienteling strategies.
Analyzes selling reports and monthly profitability reports.
Delegates authority and responsibility with accountability and follow-up.
Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
Has working knowledge and oversees use of all Company systems in stores.
May be required to travel to Los Angeles corporate offices 3-5 times per year
Any and all other functions, duties, projects as assigned.
3-5 years of retail store management experience.
Experience in developing and maintain store visuals.
Experience in leadership, training & development of retail staff.
Knowledge of basic retail math and cash management techniques.
Proven leadership and ability to drive sales teams.
Proficient with standard office and retail environment equipment (phones, cash registers, security/surveillance systems etc).
Intermediate MS Office, Word, Excel, Outlook.
Must be able to stand for long periods of time
Must be able to reach overhead
Must be able to pick up 30-50lbs
Must be able to climb a ladder or stepstool
Job description subject to change due to business needs