Operations & Admissions Manager

Louisiana Resource Center for Educators - Baton Rouge, LA

Full-time$35,000 - $45,000 a year
EducationSkills

The Admissions & Operations Manager runs general operations that support the work of 200-300 teachers in the LRCE Teach! program and a team of Teach! staff members. When successful, you will ensure that operations serve all users and contribute to cultivating an inclusive, close-knit, high-performing community. You will be responsible for ongoing teacher and staff communication; planning and leading event logistics; preparing, analyzing, and sharing data with our Teach! team; partnering with schools and districts throughout the state to ensure wide knowledge of LRCE Teach! solutions; and taking actions to support a sense of appreciation and joy within our teacher community. You should have experience leading logistics or running systems including admissions processes for large groups of adults (at least 200) and successfully managing adults to execute projects or events.

  • You believe in user-first solutions. You believe successful operations seamlessly meet user-needs. You seek user-feedback to evolve your work. When things go wrong or problems arise, you see them as an opportunity to be creative and to partner with others. You bring a customer service approach to all interactions with teachers and staff.
  • You are passionate about creating an inclusive community. You believe that operations speak loudly about who we are as a community and what we value. You seek to honor the diversity within our community and create opportunities for inclusion and connectedness through your work – whether in an email communication, a teacher appreciation gift, or how lunch is served at an event. You see operations as deeply relational, with the potential to foster a deeply connected community.

You obsess about the details and take on less glamorous tasks with joy. You believe operations is about laying the groundwork and creating systems that allow others to thrive and fully focus on their work. You take ownership during challenging situations and gladly put in the elbow grease on administrative work that requires detail-orientation such as monthly expense reporting, collecting and storing prospective and current cohort information, and facilitating licensure paperwork completion. You connect how these smaller tasks are important to the larger work and consider it your personal responsibility to ensure things get done on time and at a high level of precision. You have an insatiable curiosity and bounce back from mistakes quickly. As you plan, you ask questions, seek out answers on your own and take on tons of feedback. You fundamentally believe that there are solutions to any challenge. When you hit a barrier, you find ten solutions around it. Everything is better than it was last time and you always follow through.

This position is part of the LRCE Teach! team and reports to the Senior Director.

THE ORGANIZATION There are thousands of Louisiana classrooms being taught by underprepared or uncertified teachers, leading to reduced educational outcomes for many of our most vulnerable communities. LRCE Teach! provides rigorous training and development for educators that quickly gets them prepared and certified to teach. LRCE mission is to identify, magnify, and redistribute educational capacity in Louisiana. We are seeking individuals who align with our mission, core values and commitment to Diversity Equity & Inclusiveness.

THE DUTIES

Manage Teacher Admissions, Licensure, Communication and Systems (50%)

  • Respond to all external information requests regarding LRCE Teach! within one business day and internal requests within four business hours.
  • Maintain accurate and up to date records, such as submissions for application and licensure requirements, contact information for teachers; certification program details; and professional development attendance.
  • Manage practitioner interview schedules and process.
  • Schedule, promote, and attend monthly teacher recruiting opportunities such as district visits, job fairs, or LRCE previews.
  • Organize and manage access to materials in the office resource room, including purchases and donations.
  • Manage Teach! practitioner-facing data collection and analysis for the team; including, but not limited to, completion of monthly Saturday Seminar surveys, of twice-yearly teacher surveys, group learning feedback, and practitioner compliance data.
  • Design, edit, and send communication to our practitioners at least once per month. Your communication should ensure that Teach! practitioners have easy access to must-know information and feel connected to our broader work in Louisiana.
  • Develop and maintain close relationship with LDOE Certification department members and \keep abreast of all state-mandated/suggested certification requirements.
  • Generate creative gifts and themes to increase teacher morale/awareness of our program every six to eight weeks; order supplies and manage staff to deliver tokens of appreciation.

Teacher Event Logistics (20%)

  • Lead logistics for on-site summer and fall Institute training days, job fairs and monthly Saturday Seminar events serving over 150 teachers from August-April. All logistics are your responsibility: location arrangements, use of space during the event, scheduling, meals, supplies and technology, staff responsibilities before and during the event, managing budget, communication with all stakeholders, and (occasionally) transportation.
  • Plan, promote, and attend quarterly additional social opportunities for Teach! practitioners and Alumni to connect with one another so that they can build working relationships, personal connections, and feel a sense of belonging. Ultimately, this work should contribute to an overall culture among our teachers of feeling seen, known, heard, and supported.

Staff Communications and Operations (20%)

  • Support team operations weekly with tasks such as ensuring materials and space are set up for all team meetings and compiling and sending weekly staff level communication.
  • Collect, record, and report out on practitioner information semi-weekly regarding application number and progress, practitioner placements.
  • Complete additional administrative responsibilities for the team including: ordering supplies, and coding expenses from credit cards monthly.
  • Support leadership with team appreciation by ordering lunches for special team-wide days; creating ways to boost morale in team meetings; and ordering gifts throughout the year.

Teamwork (10%)

  • Serve as an active and engaged member of the education community; productively engage in peer-to-peer learning and conflict; and manage up to various members of the LRCE team.

Operate with a deep commitment to our core values, including partnering with people in the communities that may offer differing perspectives such as parents, teachers, and school leaders. Own and support broader regional and organizational priorities, including selecting new cohort members, encouraging alumni and cohort members to join our staff, and supporting regional initiatives.

  • Serve as part of a rotation of team representatives to support LRCE room utilization for social and professional events, which may include weekday evenings and weekends.
  • Participate in staff-wide training and meetings.

THE MUST-HAVES

Prior Experience

  • Leading logistics or operations around admissions processes for large groups (200+ people)
  • Managing a team of adults to meet outcomes on a project
  • Work experience in an educational environment such as a K-12 school or university
  • Alternative teacher certification experience highly preferred
  • 4+ years work experience required

Work Demands

  • Some evenings and weekends required
  • Working hours between 8am-5pm most days, unless otherwise arranged with manager
  • Ability to travel to in-person meetings or event spaces around Louisiana
  • Ability to lift and transport up to 25 lbs when moving materials and equipment on site to professional development events

Skills

  • Project planning for large-scale events serving 200-300 people
  • Problem-solving and conflict resolution when interfacing with staff and with teachers
  • Develop user-oriented systems for tracking information and accomplishing tasks
  • Compile visually appealing and compelling communication; edit communication for clarity and appeal to audience
  • Communicate logistical information clearly and with purpose in written and verbal communication
  • Present information and details to groups of 30 or more
  • Attention to detail and accuracy when recording information, planning for events, and completing reports
  • Format powerpoints and other visuals such as posters or flyers in a way that attracts interest and represents the LRCE brand.
  • Proficiency using Word, Powerpoint, Excel, Access and related Google Suite programs required; proficiency in Zoho CRM and Quickbooks preferred

Education

  • Bachelor’s Degree Required
  • THE TEAM

In 1998, LRCE was formed to help teachers help children, and to date, has trained over 1600 new teachers for Louisiana schools and redistributed over 100,000 classroom resources annually. We will need great leaders to join us in this work.

THE PERKS

By joining staff, you join a network of individuals committed to pursuing solutions that are grounded in a focus on what is best for students in Louisiana and developing themselves as professionals in the process. We as an organization value the longevity of our employees and offer a comprehensive and competitive benefits plan. The salary for this position is also competitive and depends on your prior work experience. Please be advised, you will have an opportunity to discuss salary in more detail after you begin the application process.

WE ARE DEEPLY COMMITTED TO DIVERSITY, EQUITY & INCLUSION

LRCE encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

LRCE is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

  • This job description reflects LRCE’s assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.

Job Types: Full-time, Part-time

Salary: $35,000.00 to $45,000.00 /year

Experience:

  • work in K-12 or post-secondary education: 2 years (Required)