At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the enablement of cutting-edge technology, delivered to our partners, customers, stores, roasters, and global communities.
This position contributes to Starbucks success by managing prioritized projects across our Technology services portfolio. The role provides diversity in opportunity as our Tech Services PMO team enables initiatives across multiple Starbucks technology teams, such as architecture, business intelligence & analytics, infrastructure, and our technical operations teams.
As a project manager sr., you will focus on the overall success of the projects you manage. You will negotiate for resources, liaise with external and internal vendors, sponsors, and clients on project related matters, delivering new capabilities for our business teams and customers with quality. This role requires close partnership with technology and business stakeholders, enabling cross-functional collaboration with through planning, execution, and delivery.
Our ideal candidate is driven, detail-oriented, exhibits excellent problem solving, communication and project management skills. You have prior experience owning and managing project budgets as well as diverse experience enabling broad technology solution capabilities; you are customer focused and provide legendary service and solutions that meets and exceeds customer expectations.
Summary of key responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Provide tactical and strategic leadership, planning and day-to-day management of one or more cross-functional projects within the technology portfolio.
Develop a deep understanding of the projects within the program and the broader technology portfolio, managing assigned projects with a clear understanding of business and technology context, developing a deep understanding of cross-program portfolio synergies and dependencies.
Lead high performing, cross-functional and potentially, globally distributed teams.
Work independently, without the need for day-to-day guidance.
Perform core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project timeline, detailed task-driven schedule, project RACI, resource plan, communication plan and managing project execution from analysis/design through build, test, and deploy
When leading an Agile project, partner closely with the scrum master and product owners to support and enable process
Ensure that project status reports and quarterly updates are relevant, transparent and add value.
Partner with relevant technology and business hiring managers to ensure that the project has the resources and skillsets required for delivery.
Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives
Optimizes financial, human, and other resource allocations between projects and ensures effective resource utilization across the project portfolio.
Oversees the financial well-being of the project by analyzing cost effectiveness and exercising cost controls. Develops, monitors, and manages the project budget and works with various business units to secure funding for projects, as needed
Summary of Experience:
5+ years managing complex, large-scale projects, including all elements of scope, time, cost, quality, risk, integration, procurement, human resources, stakeholder communications and budget ownership within a technology environment
5+ years leading cross functional areas and teams, both technology and business
5+ years as a senior project manager in technology or a software development setting
4+ years’ experience with requirements gathering and analysis
3+ years’ experience with scrum, agile process / leadership
Required Knowledge, Skills and Abilities:
- Experienced with technology projects within fast-paced, enterprise technology organization
Excellent written and verbal communications, proven ability to develop and deliver presentations geared for all levels of the organization
Strong interpersonal communication skills and proven experience managing teams in highly matrixed organizations
PMP, PgMP & Scrum Master Certifications are a plus
Bachelor’s degree in information systems (or related study) or commensurate experience
Experience leading complex projects from initial justification through completion utilizing Software Development Lifecycle (SDLC) Waterfall and Agile methodologies
Advanced knowledge of project management principles:
scope, schedule, quality, expense forecasting and budget management; defining team roles & responsibilities; driving issue resolution and mitigating risk; influencing, negotiation and change agent skills; procurement and vendor management oversight
Project management soft skills, with the ability to lead diverse teams and coach others in complex situations and scenarios.
Strong Microsoft Office skills including Visio, Excel, PowerPoint, Word, Microsoft Project Professional and Microsoft SharePoint.
Experienced with Project Portfolio Management tools such as Microsoft Project
Strong analytical & problem-solving skills
Demonstrated strong sense of ownership, urgency & drive
Global implementation experience preferred
Demonstrated experience and focus on leadership and continuous improvement of systems, software, and processes
Able to independently operate and lead through ambiguity in a fast-paced environment.
Leadership and Communication:
Lead by example with confidence, positive attitude, patience, honesty, integrity, and a strong sense of commitment.
Lead and engage in difficult conversations that result in positive, actionable outcomes
Lead and navigate complex and diverse landscapes effectively, with confidence, building and leading high performing project teams
Lead and set expectations and hold individuals and team members accountable to their commitments.
- Drive decision-making that favors compromise and alignment over consensus-building.
Excellent facilitation, written and verbal communication skills with the ability to adapt approach to different types of engagements.
Focused on servant leadership and enabling your customers and teams
Models and acts in accordance with Starbucks guiding principles.
Puts the Customer First:
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience. Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach, and develop partners to achieve their potential.
Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and acts to prevent or minimize their impact
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org