Front Desk Associate/Receptionist PT/FT

Holiday Inn Express Mira-Mesa - San Diego, CA (30+ days ago)


Job Summary

JOB DESCRIPTION POSITION: The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payment s according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel.

Responsibilities and Duties

ESSENTIAL DUTIES: * Welcome guests in a friendly, prompt and professional manner. * Register guests, issue room keys, provide information on hotel services and room location. Answer phones in prompt and courteous manner. * Up-sell rooms where possible to maximize hotel revenue. * Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. * Issue, control and release guest safe-deposit boxes. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.OTHER DUTIES & RESPONSIBILITIES: * May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. * Promote teamwork and quality service through daily communications and coordination with other departments. * Frequently standing up behind the desk. * Carrying or lifting items weighing up to 50 pounds * Handling objects, products and computer equipment. * Use a computer/keyboard to operate various property management and reservations systems, etc. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Skills

QUALIFICATIONS & REQUIREMENTS: * High school diploma or equivalent plus one year Front Desk/Guest Service experience. Some college preferred. * Must speak fluent English. Other languages preferred. * Reading, writing and basic math skills * Must be able to problem solve. * Ability to reason, motivate and train other employees. * May be required to work nights, weekends, and/or holidays. * Must be able to demonstrate predictable, reliable and timely attendance. * The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.DRESS CODE: A professional appearance required. A uniform and name tag is required at all times

Job Type: Full-time/ Part-time

Salary: $12.00 to $13.00 /hour

Job Types: Full-time, Part-time

Salary: $12.00 to $13.00 /hour

Experience:

  • Receptionist: 1 year (Required)

Education:

  • High school or equivalent (Required)

Location:

  • San Diego, CA 92131 (Required)