Client Relationship Specialist

PSF/Galloway Asset Managment, LLC - Mesa, AZ (30+ days ago)


Position Description

Title: Client Relationship Specialist (Licensed)
Reports to: Chief Operations Officer

Status: Full Time

General Description

We are a growing registered investment advisor (RIA) firm looking to hire a Client Relationship Specialist. The Client Relationship Specialist supports Sales, Operations and Marketing while delivering high quality customer service to PSF/Galloway clientele. Our main values are integrity, experience, & commitment. We want our employees to have a great work/life balance, but a career with challenging goals, and a long-term career path.

Duties and Responsibilities

Some duties include, but are not limited to:

  • Responds to service requests in timely and professional manner while achieving high levels of accuracy.
  • Maintains consistent and positive client communication through proactive client meetings, service calls, as well as ongoing support and assistance.
  • Works with financial advisors to deliver high quality customer service.
  • Provides ongoing support and assistance to financial advisor during client appointments as needed.
  • Maintains customer relationship management (CRM) database by inputting customer profile, and updates and documentation of all client communications.
  • Prepares new account, service forms, and checks for errors.
  • Conducts research to find answers to financial related questions as requested.
  • Assists clients with new account opening process and financial transactions along with providing updates to the client during these activities.
  • Maintains up-to-date knowledge of benefits provided by cities employing current and potential clients.
  • Assists management with various company projects

In order to deliver an excellent client service experience, the Client Relationship Specialist may occasionally be required to travel out-of-state, work on weekends, or work during special events. Typical hours are 8:00 AM to 5:00 PM, Monday thru Friday. (Please note: Hours are subject to change)

Qualifications

  • Preferred FINRA Securities License 65 or 7/66 (for 7/66 must have registration with RIA within past two years)
  • Preferred 2 years experience in the financial industry
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and proficient in customer relationship management systems (CRM) such as Salesforce would be preferred but not required
  • Subject to a background and drug test

Salary and Benefits

  • Salary: $45,000 minimum (based on experience)
  • Paid holidays
  • Health Insurance
  • Accrued paid time off
  • 3% matching Simple IRA after one year

Galloway Asset Management, LLC is an Equal Opportunity Employer

www.Galloway911.com

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 /year

Experience:

  • financial industry: 2 years
  • Financial Client Service: 2 years

Education:

  • Bachelor's

Location:

  • Mesa, AZ

License:

  • FINRA Series 65

Required work authorization:

  • United States