Deloitte Global - Cyber - Endpoint Protection Service Manager

Deloitte - Hermitage, TN

An exciting new opportunity has been created within Deloitte’s Security department within Global Technology Services (GTS) for an Endpoint Protection Service Manager. Working as part of a newly created global security team, we’re looking for the best people to join us and help deliver/support the firm’s end point protection capabilities.

In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

The Endpoint Protection initiative is a core part of the Global Security Strategy to better protect Deloitte endpoints, prevent the loss of data through the use of un-encrypted USB devices and control access to malicious and inappropriate websites.

Work you’ll do:
The Endpoint Protection Service Manager will assume responsibility for the day-to-day operations of the endpoint protection services, including detailed planning and analysis of service operations, act as the first point of escalation for any service issues and oversee the end-to-end operations and management of the service.

He/She will be focused on operational management, including ownership of the operations model, defining, operational handoffs between the Endpoint Protection team and other support entities, such as Member Firms, Global Network Operations, Global Security Operations, and Global Incident Response teams.

The Service Manager will manage the SLAs with vendors, as well as queue management, shift management, oversee ticket handling and ensuring daily maintenance activities are planned and completed successfully. The role also needs to focus on continuous improvement of KPIs and other measurements to show business value, with continuous expansion of the business value of the service a priority.

Daily activities include working closely with different technology groups in Deloitte Global, establishing and maintaining operational playbooks, service request management, managing & resolving member firm or support escalations, recommending service improvements (technology, processes and governance), establishing support channels during deployments to new member firms, vendor issue management, and general technical problem resolution.

What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:
In GISO (Global Information Security Office), we make an impact by demonstrating that we are protecting the confidentiality of the firm’s data consistently across the entire member firm network. Our contributions lead to evolving client requirements and to underpin the Deloitte 2020 strategic priorities, where we are focused on delivering world-class, cross-border cybersecurity & confidentiality to protect our clients, our people, and our brand.

How you’ll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.