Home care Liaison

Premier Health - Moraine, OH3.4

Position information

Title: Home Care Liaison (RN, LPN, MSW)

Facility: Fidelity Health Care

Job Reports to: Home Care Liaison Manager

Premier Health Mission, Vision, and Values

The Premier Health Mission

We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services.

The Premier Health Vision

Patients, physicians, and employees will choose Premier Health over any other health care provider in Southwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needs and exceeding their expectations.

§ Patients and their families will choose us for our quality outcomes and compassionate care at a competitive price.

§ Physicians will choose us as collaborative partners for our easy, efficient practice environment and with a shared passion for high-quality medical outcomes.

§ Our employees will choose us as a great place to work, learn and build a career.

The Premier Health Values

§ RESPECT each person’s dignity.

§ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.

§ Serve with COMPASSION that embraces each individual’s concerns and hopes.

§ Commit to EXCELLENCE as measured to the highest level of performance.

Position Summary

General Summary/Responsibilities:
The Home Care Liaison is responsible for identifying and coordinating services for home care including durable medical equipment and infusion. The Home Care Liaison is responsible for the communication of new programs and home care services to hospitals, physicians, staff and patients. The Home Care Liaison is accountable for assisting in the development of strategies to educate ICM staff and physicians regarding clinical programs, as well as conducting an annual review of clinical assessment skills for each RN/LPN.

Ensures services are arranged for patients requiring home care services, durable medical equipment and infusion. Responsible for executing strategies identified as priorities by the organization. Actively educates hospital and physician staff in programs and services. Regularly problem solves and communicates opportunities for service enhancement to manager.

Scope/Span of Control: N/A

Supervisory Responsibilities (if applicable)

Supervises FTEs: No

Number of FTEs Supervised: 0

Exercises full management authority including performance reviews, discipline, termination and personnel hiring No

Fiscal Responsibilities (if applicable)

Annual Revenue in Dollars: N/A

Annual Expense in Dollars: N/A

Financial Accountability: N/A

Population Served

Age of Population Served - Choose all that apply

Infant (birth – less than 1 year)

Pediatric/Adolescent (1 – less than 18 years)

Adult (18 – 64 years)

Geriatric (65 years & older)

All Age Groups (Birth & Above)

Not Applicable



Minimum Level of Education Required: Associate degree

Additional requirements:
§ Type of degree: Associates

§ Area of study or major: RN or LPN

§ Preferred educational qualifications: BSN or LPN

§ Position specific testing requirement: N/A


§ Current Ohio RN or LPN License.


Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: RN or LPN

Prior specific functional responsibilities: N/A

Preferred experience: One year experience in clinical/ medical setting. Home health experience preferred.

Other experience requirements: N/A


§ Self directed

§ Results oriented

§ Dresses and presents self professionally.

§ Remains current on professional and competitive developments in the home care arena.

§ Strong oral and writing communication skills required

§ The incumbent should be a highly motivated individual with strong speaking, writing and documentation skills.

§ The incumbent should be willing and able to actively engage physicians and staff in educational opportunities regarding Fidelity Health Care and its programs and services.

§ Strong problem solving skills required

§ Strong organizational skills

§ Positive and enthusiastic communicator with Physicians/Hospital Staff and patients.

§ Possesses ability to work in uncomfortable and confrontational situations

§ Actively assists in building relationships with physicians and hospital staff

§ Must be capable of bending, stooping, lifting and carrying up to ten lbs.

§ Must be able to endure repetitive walking throughout the hospital facility.

Physical Requirements & Working Conditions

Physical Requirements:

2 - Occasionally (11% - 40%)


3 - Frequently (41% - 75%)

Other sounds

4 - Consistently (76% - 100%)


2 - Occasionally (11% - 40%)


2 - Occasionally (11% - 40%)

Visual Acuity Near

4 - Consistently (76% - 100%)


3 - Frequently (41% - 75%)

Manual Dexterity

4 - Consistently (76% - 100%)

Visual Acuity Far

4 - Consistently (76% - 100%)


1 - Rarely (0% - 10%)

Use both hands

3 - Frequently (41% - 75%)

Vision Color

2 - Occasionally (11% - 40%)


2 - Occasionally (11% - 40%)


3 - Frequently (41% - 75%)


4 - Consistently (76% - 100%)


1 - Rarely (0% - 10%)

Lifting <10 pounds

3 - Frequently (41% - 75%)

Interpersonal Skills

4 - Consistently (76% - 100%)


2 - Occasionally (11% - 40%)

Lifting >10 pounds

3 - Frequently (41% - 75%)


4 - Consistently (76% - 100%)


2 - Occasionally (11% - 40%)

Normal hearing both ears

3 - Frequently (41% - 75%)


4 - Consistently (76% - 100%)

Working Conditions:
1. General office environment.

2. Climate controlled environment.

3. May work some evenings and weekend hours to complete projects or meet the needs of the department.

4. May be required to work overtime as defined by the needs of the department.

Organizational Standards

§ Customer Service Objectives

o Complies with all Fidelity Health Care Customer Relations Standards (see attached addendum).

§ Referral Processing

o Conducts daily rounds and reviews assigned patient records.

o Completes clinical patient assessment and determines potential service needs in the home environment.

o Communicates plan of care established by physician to appropriate hospital and agency staff.

o Evaluates reimbursement options and educates patients regarding cost.

o Provides education to patient and/or caregiver regarding home care services and expectations.

o Coordinates care with agency (ies).

o Identifies problems early and works to facilitate smooth transition of patients into the home care environment.

o The incumbent demonstrates ability to promote Fidelity Health Care programs and services confidently and with accuracy.

o Identifies new home care opportunities to meet needs of patients.

o Assists in education of physicians, hospital staff, and managed care partners about services provided by Fidelity and other PHP outpatient services and facilities.

o Weekend and holiday work may be required.

Essential Duties & Functions

Essential Duties & Functions:
This position requires interaction with administrative staff, hospital staff, and medical staff. Time and skills required to achieve objectives is as follows:

§ Processes home health, durable medical equipment and infusion referral volume received from discharge planning, physicians and hospital staff.

§ Provides appropriate feedback to physician, hospital staff, and agencies regarding patient progress and addresses concerns communicated.

§ Actively educates regarding clinical programs by initiating contact with physicians and staff.

§ Identifies program development opportunities, through work with the manager and specified hospital clinical program work groups.

Other Duties & Functions:
As assigned

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.