Online Sales Representative

Glassdoor - Chicago, IL3.9

Full-timeEstimated: $50,000 - $68,000 a year
We're seeking an Online Sales Representative (OSR) who is passionate about gaining experience in a constantly evolving work environment. As part of the Sales Team, an OSR's focus will be educating potential customers about Glassdoor's product value, assisting them through an online purchase process, and maintaining an outstanding level of customer service. The role will be responsible for balancing inbound leads through email, phone, and online chat while exceeding performance targets. An effective OSR is engaging and can establish trust quickly while greatly improving the customer experience.

What You'll Do:
  • Field inbound leads from existing and prospective customers who need assistance or information when considering a self-service purchase online
  • Swiftly gain a strong understanding of Glassdoor's products and services to aid customers through an online purchasing workflow, or alternatively, get them to the right team
  • Sympathize, rationalize, and understand our new and existing customers in order to help them
  • Respond to high volumes of inbound emails, calls, and chats from new customers with energy and enthusiasm!
  • Learn to deliver meaningful demos on the fly
  • Exceed monthly and quarterly sales/activity targets
  • Adapt to change while remaining highly organized, optimistic, and coachable
  • Seek to individually compete (and win!) while still being a phenomenal teammate
What You Bring:
  • Bachelor's Degree
  • Ideally one year of Sales, Customer Success or Marketing experience, but less experience would be considered for the right candidate
  • Ability to manage multiple tasks and priorities with a strong focus on inbound responsiveness, demo quality, and customer success
  • Excellent time management and interpersonal skills with the ability to track numerous details
  • Solid ability to balance tough conversations with clients in a professional, customer-centric manner
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • Ambitious and process oriented personality
  • Natural curiosity and an entrepreneurial mindset
  • Ability to roll with the punches, while providing good solutions to any challenge
  • A unique style, flair and creativity to a team that prides itself on its personality
Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Paid holidays and flexible paid time off
  • Long Term Incentive Plan
  • 401(k) Plan with a Company Match to prepare for your future
  • No gender pay gap ( ); we're committed to equal pay with our annual pay gap 'checkup'
  • Located in up-and-coming Fulton Market neighborhood
  • Discounted memberships for local gyms and Divvy
  • Free snacks, drinks, and coffee always available
  • Your choice between Mac or PC
  • Fun office events and celebrations
  • Convenient to public transportation, with pre-tax commuter benefits available
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.