Customer Service Manager

Westamerica Bank - Sausalito, CA (30+ days ago)3.1

Join California's 7th largest Commercial Bank. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Essential Functions:
1.) Supervises the day-to-day operational activity of the branch to include:

Participates in weekly staff meetings.
Organizes daily work flow and appropriate staffing.
Resolves complex customer account problems.
Trains, develops and motivates staff.
Maintains and follows audit standards to ensure a satisfactory audit.
Performs certifications. Reviews safety and loss prevention.
2.) Motivates staff to achieve identified sales goals while providing superior customer service.

3.) Participates with the Regional Service Manager on the following personnel activities: hiring, terminating, counseling, annual and interim performance reviews and resolution of other personnel problems.