Full Job Description
As a Customer Service Manager you can expect to:
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Responsible for overall branch office activities including payroll administration, management reports, month end financial close and bank deposits. Also responsible for answering questions and resolving problems for internal and external customers.
Responsible for ensuring administrative operations are running effectively.
Assist with financial statement variance analysis.
Responsible for submitting payroll data timely and accurately.
Responsible for accounts payable, accounts receivable reconciliation and processing cash receipts/deposits.
Responsible for providing necessary data and reports for branch month end financial close.
Create a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Performs all necessary supervisory functions with personnel assigned.
Maintains positive daily interaction with Service Managers and Technicians. Works with Service Manager to insure productive interdepartmental relations.
Daily interaction with customers, prospects and employees, to answer questions and resolve problems.
Responsible for creating and updating various monthly management reports.
Supervises the maintenance of office equipment (copier, fax machine, etc.).
Negotiates the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions.
Maintains a high level of confidentiality in regards to branch level financials, employees, and salaries.
There’s plenty of perks too! HomeTeamers enjoy:
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader
HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3rd largest residential pest control company in the United States.
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the (Home)Team?
Keywords: management,customer, customer service, time management, communication, product, service, product knowledge, satisfaction
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Loyal: Shows firm and constant support to a cause
Job Security: Inspired to perform well by the knowledge that your job is safe
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
High School/GED or better.
Prior management experience
1 year: Ability to work in the field independently
1 year: Customer service experience
Licenses & Certifications