Customer Advocate

Tesani Companies - Lift Credit - Provo, UT

Part-time
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Customer Advocate

Lift Companies is looking for a happy, dedicated, self-starting individual that thrives in an up-tempo environment. Candidates for this position will need to be able to operate with a high level of professionalism and integrity, as this person will work directly with Lift Credit customers. Those in the customer advocate position are responsible for helping customers build payment plans and make payments, protecting them from legal action. The ideal candidate is personable, driven, and confident.

Responsibilities:

  • Provide outstanding customer service to Lift Company customers
  • Contact current customers and assist them in loan repayment plans
  • Negotiate and process loan payments
  • Provide accurate information about Lift Company products and services
  • Stay up to date on all changes to processes and procedures
  • Special projects as necessary

Qualifications:

  • Exemplary writing and verbal communication skills
  • Ability to negotiate
  • Willingness to learn
  • Problem solving and analytical skills
  • Ability to work well with a team
  • Great listening skills
  • Ability to multitask in a fast pace environment
  • Ability to remain happy and optimistic in difficult situations
  • Computer literate
  • 1+ year of experience in a customer service or sales environment preferred
  • High School Diploma required

Additional Information:

LIFT Company's work style is the stuff you've only heard about. In addition to competitive compensation and unheard of benefits, you will enjoy a stocked break room, daily meals prepared by our in-house chef, performance awards, a monthly LIFT hang, and killer ping-pong and four-square tournaments. You will have opportunities to learn about other Tesani companies and participate in our charitable arm, Sunshine Heroes. It's a setup that's all about helping you grow and become a better person. Our CEO book club, our Maverick Speaker Series, and employee advancement program will all contribute to your personal growth. Best of all, you'll do all this alongside genuinely kind people who will inspire you. We are looking for people like us. If you think that might be you, come join the crew!

Job Type: Part-time

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Friday
  • Thursday

Overtime often available:

  • No