Full Job Description
What You’ll Get to Do:
We are seeking a high caliber Business Analyst to support Department of Homeland Security (DHS) software development efforts within the ServiceNow platform. As the Business Analyst, you will work with Product Owners to clearly define business requirements, translate business requirements to functional, user, and system requirements, and develop supporting materials such as use cases, flowcharts, context diagrams, wireframes, interface system diagrams, and data flows. As the BA, you will develop business, functional and system user stories and requirements for small and large-scale software applications within the ServiceNow platform.
More About the Role:
Serve as a Senior Business Analyst working in an Agile/Scrum environment developing both scoped and global ServiceNow software applications
Serve as the focal point for the capture, analysis, and management of functional and non-functional systems requirements and user stories
Demonstrate effective decomposition of mission/business objectives into user stories, and document them within a product backlog which can then be implemented in a series of short and iterative development cycles
Coordinate and meet regularly with stakeholders to identify business needs
Clearly communicate those business needs to a development team through user stories and acceptance criteria
Work closely with the Scrum Master to establish Release/Sprint backlogs, resolve impediments, and provide direction on scope of work to be accomplished
Work collaboratively with internal and external stakeholders, as well as the product development team during the development cycle to ensure needs and objectives are being met
Develop product roadmaps and participate in Integrated Release Planning by presenting proposed system changes to the board
Review and evaluate work done by development team to ensure proper scope has been met
Complete and/or facilitate acceptance testing of development products
Lead the demonstrations to stakeholders and report on the results of each software iteration
Assist with the creation of Standard Operating Procedures (SOPs) and briefings.
Assist with process definition and documentation
You’ll Bring These Qualifications:
Ability to obtain/maintain EOD Suitability Clearance
BA/BS or equivalent and minimum of 6 years of applicable experience
Experience and understanding of IT Operations and IT Service Management
Initiative – proactively establishing relationships, setting up workshops, finding opportunities to innovate and improve value, as well as providing new ideas for team and improvement
Team Mentality – jumping in to help others as needed, empowering and collaborating with others, and learning a cross-section of skills to improve ability to aid others
Organization – establishing and communicating simple, value-driven strategies and plans for near and far-term activities, while managing scheduling demands and maintaining focus across multiple efforts
Flexibility – adapting to change on the fly, maintaining a positive attitude, and focusing on the path ahead
The ability to be adaptable and to work constructively with a technically diverse team
A willingness to learn and stay abreast of industry trends as the program emphasizes innovation and looks for individuals who can bring creative ideas to solve complex problems, both technical and procedural
Possess both an understanding of real-world mission/business objectives and a working grasp of software development practices and technologies
These Qualifications Would be Nice to Have:
Experience with ServiceNow or similar ITSM platforms
Familiarity with using ServiceNow Agile Development 2.0 and/or JIRA
IT Environment Savvy – using, navigating, and adapting to multiple collaboration environments (e.g.; MS Teams, SharePoint, O-365, ServiceNow, etc.) and use productivity tools (e.g.; Excel, PowerPoint, etc.) effectively
Experience in the Federal workplace
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
US-National Harbor-MD-MARYLAND SUBURBAN
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.