Trading Systems Production Support / Application Support Analyst

Wells Fargo - New York, NY

Full-time
Overview:
Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more.

SUCCESS PROFILE
Check out the top traits we're looking for and see if you have the right mix. Additional related traits listed below.

Analytical
Detail-oriented
Insightful
Inventive
Problem Solver
Curious
Benefits
Wells Fargo wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

Medical, Dental and Vision
Employer Matching 401(k)
Tuition Reimbursment
Maternity and Paternity Leave
Paid Time Off
Responsibilties
Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

Provides support for the most complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; may act as an internal consultant regarding use of tools and processes; evaluates service level agreement criteria; identifies gaps in current technology processes and recommends changes to assure SLAs can be supported; performs complex migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and creates and/or provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; rites/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; and creates, updates and tests the business continuation plan. May provide team leadership to team or project members in a technology organization. May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise to less experienced analysts. May provide input to supervisors on team member performance.

Required Qualifications

5+ years of application support experience, platform management experience, or a combination of both
3+ years of experience in capital markets and investment banking
3+ years of UNIX experience
6+ years of client support experience
6+ years of information technology experience
1+ year of SQL experience
3+ years of Autosys experience
6+ years of experience supporting trading systems, applications or platforms

Desired Qualifications

Extensive experience in the capital markets business and processes
Functional knowledge and understanding of application support for capital markets & investment banking applications
Strong business and technical understanding of end to end capital markets trading and operational environments
Expert knowledge and understanding of capital markets: quality assurance testing, high performance computing, middleware and platform management tools
Knowledge and understanding of financial industry regulations supporting technological solutions such as: SEC, FINRA, Dodd Frank, and Basel
A BS/BA degree or higher
Ability to work in a time sensitive and often pressured trading environment
Ability to manage front office trading applications including: developing, maintaining, and supporting
Knowledge and understanding of technology support: 24x7 production environment in a front and back office trading environment

Job Expectations

Work schedule may vary between 6 am - 6 pm Monday - Friday. Schedules will be set as need is determined.
Ability to work on call as assigned
Ability to work nights, weekends, and/or holidays as needed or scheduled
Ability to work weekends and holidays as needed or scheduled

Street Address
NY-New York: 640 Fifth Avenue - New York, NY

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

TECHNOLOGY