Position Overview
The Specimen Processing Exception Handler Lead provides leadership support to the Exception Handling team. This role acts as a subject matter expert in the exception handling processes and provides additional leadership support in all lab processes. This role follows all laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing. This role supports the Specimen Processing Supervisor or designee and shares the responsibility of ensuring the Specimen Processing Department operates effectively. The functions of this position are performed under the guided direction of the Specimen Processing Supervisor or designee.
Available Openings:
3rd Shift, Tue - Fri, 8p-630a, 145 E Badger Rd Madison, WI
3rd Shift, Tue - Fri, 8p-630a, 650 Forward Dr Madison, WI
Essential Duties
Include, but are not limited to, the following:
-
Perform primary responsibilities listed below completely, timely and accurately:
-
Assign daily and weekly responsibilities to the Exception Handling team.
-
Monitor specimen problem reports and resolve issues.
-
Maintain documentation of problems and problem resolutions following Good Documentation Practices (GDP).
-
Review and update exception handling standard operating procedures (SOP) to accurately reflect current processes.
-
Maintain adequate supply of exception handling materials and equipment in the lab.
-
Organize and co-lead routine exception handling meetings as needed.
-
Identify and implement improvements to the exception handling workflow.
-
Support and occasionally co-lead cross-functional initiatives across multiple departments.
-
Support operational initiatives including, but not limited to, quality and process improvements, SOP development, department inspections and audits.
-
Handle and dispose of all specimens following standard precautions and applicable safety policies.
-
Support and comply with the company’s Quality Management System policies and procedures.
-
Ability to perform leadership responsibilities listed below:
-
Support all specimen processing laboratory operations.
-
Foster communication and teamwork within the Specimen Processing department.
-
Effectively communicate department, shift, and individual goals, as needed.
-
Ability to accurately follow and to effectively communicate written and verbal instructions.
-
Motivate and inspire employees to do their best work through coaching and leading by example.
-
Maintain morale and support employee engagement initiatives.
-
Support department leadership with employee redirection and recognition.
-
Demonstrate exemplary interpersonal skills.
-
Ability to effectively prioritize and delegate tasks when necessary.
-
Apply strong organizational and problem-solving skills.
-
Meet performance and behavior expectations listed below:
-
Exemplify the core values of Integrity, Teamwork, Accountability, Quality, and Innovation.
-
Act with an inclusion mindset and model these behaviors for the organization.
-
Maintain regular and reliable attendance.
-
Achieve standards for production within 60 days of training completion date.
-
Demonstrate the necessary skills and abilities:
-
Ability to work in a fast-paced team environment, adapt to changing workload and circumstances effectively and respond to new information quickly.
-
Ability to work designated schedule.
-
Ability to work nights and/or weekends, as needed.
-
Ability to work overtime, as needed.
-
Ability to lift objects of up to 40 pounds for approximately 25% of a typical working day.
-
Ability to work seated for approximately 50% of a typical working day.
-
Ability to work standing for approximately 50% of a typical working day.
-
Ability to work in front of a computer screen and/or perform typing for approximately 75% of a typical working day.
-
Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
-
Ability to comply with any applicable personal protective equipment requirements.
-
Performs repetitious actions.
-
Ability to use near vision to view samples at close range.
-
Understand potential exposure to hazardous materials, tissue specimens, and instruments with moving parts, heating, and freezing elements.
-
Tolerate the handling of bodily fluids and solids (e.g., urine and feces).
-
Ability to travel to and work at all other sites within the same city, as needed.
Minimum Qualifications
-
High School Diploma or General Education Degree (GED).
-
Must be 18 years of age or older.
-
2+ years of experience working in a laboratory, medical or high throughput environment.
-
General knowledge of CAP, GLP, GDP, CLIA, New York Department of Health (NYDOH), and HIPAA.
-
Demonstrated understanding of laboratory terminology and equipment.
-
Proficient computer skills to include internet navigation, email usage, and word processing.
-
Authorization to work in the United States without sponsorship.
-
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Preferred Qualifications:
-
Experience leading and motivating others, even when not in a position of authority.
-
Experience working in a laboratory environment doing sample collection, to include working with samples from human, animal, nutritional supplements, food, or pharmaceutical, and collecting, accessioning, labeling, and testing samples, while maintaining sample integrity, following procedures and protocols, and sample collection/handling.
#LI-JB1
Salary Range:
$41,000.00 - $66,000.00
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.
If you require a reasonable accommodation with the application process, please email
.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters,
refer to this link
. These documents summarize important details of the law and provide key points that you have a right to know.
