Desktop Support Technician / Junior System Admin

The Mx Group - Burr Ridge, IL3.6

About the role:
Come join one of the Best Places to Work in Illinois as our new desktop support technician. While you’ll be primarily responsible providing desktop support to our employees, you’ll frequently assist with network services and server management, gaining experience with all aspects of our IT infrastructure. You’ll become familiar with multiple computing and hosting environments, engaging with higher-level tasks as your skills progress.

What we’re looking for:
1-2 years of experience in a technology-related field
Solid networking foundation (concepts such as DHCP, DNS, Ethernet, subnets and WiFi)
Some experience in Windows Server or Linux environments
Comfortable on the command line, scripting is a plus
Excellent interpersonal and communication skills
Strong critical thinking skills and a knack for troubleshooting
Ability to multitask fluidly, manage time and prioritize resources
50 lb. lifting capability
Above all, we are looking for an energetic individual who is eager to learn and has a natural inclination toward computing. If you are the type of person who has technology projects at home, and likes to learn out of sheer interest in the topic, then you’ll be at home here.

Core responsibilities:
Provide exceptional service and support to our employees — in-person, via email and over the phone
Be the primary point of contact for employee requests and issues
Setup and configure workstations and conference rooms
Troubleshoot desktop hardware, software and connectivity
Document processes, training materials and configurations
Research issues and new technologies
Contribute feedback and suggestions for improvement to our processes and technology stack

Tech we work with (familiarity with any of these is a plus):
Windows and macOS workstations
Windows and Linux servers
Active Directory domains
VM and container environments, on-premises and hosted
Website and application hosting (IIS, Apache, nginx, SQL)
Network equipment such as firewalls, routers, managed switches and Wi-Fi networks
Network services such as remote desktop, file sharing, printing, email, DNS and VPN
CI/CD/CM systems
SAN/NAS storage systems
VOIP PBX and telephony

Why you’ll love working here:
In a word: people. In a broader sense: company culture. And some pretty sweet benefits, too.

At The Mx Group, you’ll find we genuinely value and support each other as — as people and as coworkers — as we produce award-winning work together. You aren’t likely to find another team so focused on collaboration and so dedicated to success.

We’re proud of the environment that we’ve nurtured, and because of that, we’re always looking for new ways to brighten up our team’s work day. We’re more into lunchtime board games than drama, and we don’t mind throwing in a chili cook-off or a bags tournament here and there. We’ll celebrate the start of Friday summer hours together, and enjoy a week off at the end of each year.

Plus, we offer a full benefits package, including gym membership reimbursement, paid parental leave, medical/dental/vision insurance and a 401(k) program. In short, you’re going to love coming to work.

About us:
A leading B2B agency, The Mx Group has been named one of the Best Places to Work in Illinois for five years in a row. We have received numerous awards both for our work and our company culture, and are ranked among the top 10 B2B agencies in the country by B2B Marketing. Located 20 minutes from downtown Chicago, The Mx Group empowers companies with the competitive edge of modern B2B marketing. To do this, we integrate a broad set of services: Strategy. Design and content. Web and app development. Demand gen and lead management. We make it all work together to help companies attract, engage and convert more customers. For 30 years, clients have trusted us to turn their marketing investments into measurable revenue.