The Community Outreach Program Manager is responsible for Faith Health Initiative program management and administrative support and is accountable for performance against strategy/goals for the assigned area within Houston Methodist’s Community Development and Spiritual Care division. This externally-facing role manages relationships internally with hospital leadership and externally with congregational partners and selected nonprofit vendors. The Project Manager works independently to proactively identify problems and creative solutions to address requirements.
The Community Outreach Program Manager for the Faith Health Initiative is responsible for operationalizing the Faith Health Initiative within hospital operations and through activating resources through Community Benefits partners. This Program Manager will also maintain established relationships with congregational contacts once firmly engaged in the Faith Health program.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20 %
Coordinates the daily operations for activities related to the Faith Health Initiative with focus on maintenance of strategic partnerships between Houston Methodist and key stakeholders. (EF)
Works cross-departmentally to achieve innovative and actionable outcomes while individually fostering relationships among both internal and external stakeholders. (EF)
The Program Manager performs this function with in-depth operational partnerships with internal stakeholders throughout all functions of Houston Methodist. He or she partners with points of contact from established congregations to operationalize communications and processes for members of the Faith Health Initiative program. He or she is the sole point of contact for Community Benefits partners with regard to operationalizing Faith Health Initiative programming.
Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information. (EF)
SERVICE - 25 %
Autonomously leads development and implementation of departmental plans, campaigns/activations, events and/or initiatives as they relate to congregational outreach programs; develops and manages recurring reports on program performance. (EF). a.The Program Manager fulfills the full scope of this responsibility, particularly with regard to strategic planning and monitoring recurring reports on program performance.
Consults, collaborates, and cooperates with colleagues, peers, managers, and other stakeholders to improve effectiveness and efficiency of programs. (EF)
Develops, maintains and promotes positive and professional relationships with internal staff, congregation representatives, and the general public. The Program Manager is the primary party to develop and maintain partnerships with vendors and/or contractors. (EF)
QUALITY/SAFETY - 20 %
The Program Manager-Community Partners is responsible for planning, organizing, and ensuring the success of the Faith Health Initiative program in the following ways:
Provides support in planning and organizing cross-functional unit and cross-entity activities and committees (EF)
Researches and analyzes various types of data and compiles high quality reports, proposals, presentations, and other documents for senior management and customers is required. Develops effective business cases and presents to leadership, clients and stakeholders in order to influence and facilitate strategic change (as appropriate). (EF)
Monitors and evaluates program outcomes and metrics and creates departmental reports. (EF)
FINANCE - 15 %
Identifies and implements processes and/or campaigns/programs to improve efficiency and reduce expenses that do not compromise quality or service. (EF)
Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects. (EF)
The Program Manager – Community Partners monitors the success of congregational outreach and/or engagement strategies and budget, and makes course corrections as necessary. The Program Manager – Congregations, partners on strategies with Foundation partners to improve attainment of strategic goals.(EF)
GROWTH/INNOVATION - 20 %
Serves as part of a cross-departmental team that creates and executes mission driven events. (EF)
Proactively and independently problem solves when challenges present themselves. (EF)
The Program Manager also helps to lead the development of outreach and communications strategies and plans, including assessing needs and opportunities and developing strategies and implementation plans relating to all external outreach, marketing, and communications within scope of role.
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Bachelors degree in Business Administration, Communications, healthcare administration or related field required.
5-7 years experience related to business or healthcare administration or experience working in a nonprofit setting
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Ability to lead meetings, conversations and present with authority.
Ability to work under pressure and balance many competing priorities.
Positive and supportive attitude and demeanor.
Ability to multi-task and work in an organized manner.
Ability to uphold confidential and sensitive information.
Proficient in spreadsheet, word-processing, and presentation software.
Good judgment and decision making ability, with strong analytical and critical thinking skills; understands when to escalate issues.
Proactively manages own professional development, including receiving, seeking out and acting on performance feedback.
Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue.
Demonstrated initiative in managing projects and communication with stakeholders.
Effective and influential oral and written communication and presentation skills when working with physician leadership, administrators and peers.
Ability to motivate others with effective and positive communication.
Ability to engage with the public/consumers in a positive manner that fits HM standards.