Child Support Officer II

City & County of San Francisco - San Francisco, CA


Amended on 9/5/2019 to update the Supplemental Questionnaire
Filing Deadline Extended to 9/19/2019 at 5:00 p.m.

Special Conditions
Please note that, in addition to its Minimum Qualifications, four (4) Special Conditions have been attached to this position. Incumbents in this classification must not only meet the Minimum Qualifications, but must also, at the time of appointment, possess the Special Conditions which are defined in the Minimun Qualifications section below.

Examination Date
The examination has been scheduled for September 30, 2019. Candidates that meet the minimum qualifications will receive the test location and time via email no later than September 23, 2019.

About Us
San Francisco Child Support Services (CSS) empowers parents to provide economic support for their children by furnishing child support services in the form of location of parents, establishment of paternity and support obligations, and enforcement of support obligations for the well-being of families and children. Our vision is to ensure that children receive the financial and medical support they need from their parents to be healthy and successful. CSS stands unique among other City departments not only due to our mission and vision, but also because of our size. With a total staff of 70, and within a highly-skilled team environment, our people must autonomously perform a broader range of challenging duties than in many larger departments where responsibilities may be more compartmentalized.

Position Description
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Conducts interviews by phone or in person with custodial parties and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, establish the child support case, explain procedures for child support processing, and keep accurate information.

2. Establishes parentage and/or enforceable support obligations consistent with the California Child Support Guidelines.

3. Locates absent parents and performs other child support enforcement activities to compel compliance with court orders; and ensures that information is entered accurately in the case record.

4. Monitors and evaluates payment performance by reviewing payment records and verifying payment history with the custodial parent, in accordance with state directives, and initiates appropriate legal action if collection of arrearages is needed.

5. Reviews documents for compliance with statutes, court decisions and other legal authorities; recommends appropriate corrective action or program improvement plans.

6. Attends meetings, conferences, seminars and training as assigned in various capacities, including as a participant or trainer.

7. Assists attorneys by performing a variety of paralegal and investigative tasks, such as case preparation; initiates fraud referrals and recommends case closure following specific guidelines.

8. Creates and maintains child support files according to State and Federal regulations and established procedures; updates records and filing systems to ensure that accurate data is kept on assigned child support cases.

9. Appears at State hearings or in court as a witness to provide testimony on behalf of Department of Child Support Services.

Minimum Qualifications
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Requires an Associate’s degree from an accredited college or university; AND

Three (3) years of verifiable experience performing child support enforcement duties equivalent to City and County of San Francisco class 8157 Child Support Officer I.

Technical administrative experience in the functional areas of child support, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal/paralegal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience).

Special Conditions
In addition to its Minimum Qualifications, Special Conditions have been attached to this position. In addition to meeting the Minimum Qualifications for this position, at the time of appointment, applicants must also meet the following four (4) Special Conditions:

1. Jail Clearance
Must be eligible for, and maintain, a background jail clearance.

2. Jail Environment
Must be able to work in a jail environment.

3. FTI Background and Clearance
Incumbents in positions with access to the Federal Tax Information (FTI) database must complete and clear a background check, including a specialized conviction history review and a verification (via E-verify) of identity and the eligibility to work in the United States.

4. Driver License
Incumbents in this position must hold and maintain a valid CA Class C driver license.

How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement: CBT-8158-099856
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Harry Bullock, by telephone at (415) 356-2709, or by email at