Business System Analyst (Entry)

Louisville Water Company - Louisville, KY (30+ days ago)3.0

Manage open issues and coordinate database application requests; escalate the issue to appropriate parties for resolution or develops plans to mitigate risks identified; support end-user Oracle client installations and configurations;

Provide daily management and support of Oracle applications, including Oracle E-Business Suite;

Setting system profiles at the user, site and operating unit level;

Assist Oracle Database Administrator (DBA) with system management and reporting needs;

Automate recurring administrative processes;

Provide end user support for business applications and assist in technical troubleshooting with the HR/Payroll, Financial systems, and third party applications;

Maintain support help desk tickets;

Monitor concurrent processes;

Assist DBA and infrastructure team to implement application patching, upgrades, and resolve any cross functional issues;

Assist in the implementation and support of custom application interfaces, reports and customer procedures;

Prepare documentation for system enhancements, new application setup/configurations/implementations;

Create user roles, responsibilities and printers;

Register Code and maintain code library, forms, functions, executables, and concurrent programs;

Coordinate schedule for system maintenance, availability and communications;

Open and coordinate service requests with Oracle Support;

Gather user requirements for customizations and reports for bugs found within existing functionality;

Coordinate and support end users and project managers with the desktop environment, with emphasis on customer communications;

Submit development requests for production bugs;

Support Application Developers in troubleshooting and de-bugging customizations;

Organize and coordinate user acceptance testing and obtain user sign off;

Administer and maintain security and access privileges for End User Layers and Business Areas;

Configure Oracle Discoverer to access and analyze data using an Internet browser;

Perform other duties as assigned.

Utility Company

Screenings: Motor Vehicle, Drug Screen, Criminal Background Check

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