Receptionist/Scheduler

Stamford Hospital - Los Angeles, CA (30+ days ago)3.9


JOB SUMMARY: The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

  • Greets and directs visitors/patients courteously and professionally.
  • Obtains, verifies and/or updates patient demographic information.
  • Collects co-pay and copy of the patient’s insurance identification card.
  • Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
  • Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
  • Maintains strong current knowledge of policies and operating procedures.
  • Initiates calls as requested by Physician, Office Manager or other professional staff.
  • Responsible for opening/closing office duties as needed.
  • Photocopying, faxing, and distributing documents as required and in a timely manner.
  • Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
  • Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
  • Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
  • Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
  • Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
  • Completes required continuous training and education, including department specific requirements.
  • Complies with departmental organizational policies and procedures and adheres to external agency requirements.
  • Performs other duties as assigned.

MSHMG

Required Skills

Required Experience

QUALIFICATIONS/REQUIREMENTS:

  • High School Diploma or equivalent with a minimum of three years of related front office experience required.
  • Demonstrated strong interpersonal, organizational skills.
  • Effective communication skills, both verbal and written English proficiency required
  • Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
  • Computer skills required (MS Office Word and Excel).
  • Solid phone/customer service skills.
  • Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
  • Ability to handle sensitive and confidential information.
  • Ability to perform complex administrative tasks.
  • Ability to work under pressure in a fast-paced and at times hectic environment.
  • Careful attention to detail.
  • Ability to work both in a team and independently.
  • Ability to demonstrate professionalism.

Job Types: Full-time, Part-time

Salary: $13.00 to $14.00 /hour