A successful EA manages and assumes responsibility for the Partners' agendas, effectively and proactively prioritizing on behalf of the Partners in appropriate situations. We need you to identify and manage the right priorities and processes to ensure that the consultants we support have what they need to seamlessly serve the needs of our clients. You make decisions and give guidance to others based on knowledge of the client and Partner preferences.
This position involves booking (and unbooking) travel, scheduling (and rescheduling) meetings, keeping track of time and expenses, supporting the case team process, and generally keeping up with the fast pace of our most senior consulting staff.
While the consultants spend most of their time at the client site, back here at home base (aka the NYC office) you will be surrounded by an Administrative Team that consists of a group of really smart, team-oriented people. EAs actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members, and collaborate across functions. They serve as mentors to more junior members of the Admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.
We won't define a career path for you – some of the EAs we've hired in this role have gone on to have long and successful careers as Senior Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.
Provide high-level executive support for Partners, Principals, and other senior executives in a fast-paced and changing client service environment:
Organize and schedule client and internal meetings and events with an understanding of business priorities – proactively manages extremely complex calendars
Proactively manage and drive case team logistics
Effectively prioritize client needs (both within and across different client teams)
Anticipate and coordinate point-to-point travel needs as necessary including booking all travel and hotels, directions, commuting time and ground transportation
Process timesheets and expenses on a timely basis
Prepare proposals, letters, slide decks, client invoices, etc.
Proactively support business development efforts
Assist with preparation of case team materials and basic PowerPoint/Excel tasks – prepare slides, proposals, and other documents, including proofreading, editing, copying, and binding when requires
Draft and archive correspondence
Conduct research and gather information from public sources across multiple industries; synthesize and package results
Provide backup support to other executives on a regular basis
Maintain high levels of confidentiality
Support administrative aspects of executives' internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
Act as thought partner and trusted advisor to Partners and others at BCG
Make sure they know what they need to know
Guide them toward making right decisions about use of time
Loop in all relevant parties when needed
Build effective working relationships with key stakeholders:
BCG executives – understand preferences relating to travel, calendar, etc.
Clients and their Assistants – facilitate the scheduling process and relevant communications
EA and AA peers – work together to support other Project Leaders/Principals/Os on the case team; provide back-up assistance as needed
BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources
Perform other duties as assigned or required; responsibilities will vary
Basic Job Requirements
Bachelor's degree required
Demonstrates leadership and/or customer service experience
4+ years experience in a fast paced environment (really fast paced!) supporting senior executives (preferably at a professional services firm)
There are a few key things we look for – do you have what it takes to step into these shoes?
High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times
Committed to improving the status quo – we respect and hire people who are willing to ask questions, people who will say what's on their minds and are willing to make a suggestion, even if it is turned down
Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
Dedicated to the work we do – committed to making our consultants and our clients successful
Proactive – looking ahead at what needs to be done on all dimensions; creates own to do list
Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
Relationship-oriented – extremely people focused with a certain 'joie de vivre' and the ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST)
Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up to), knows when to ask for help or advice; is perceptive and practical
Trustworthy – discreet (you will be privy to confidential information)
Flexible – must be able to perform successfully in a fast-paced environment; doesn't get frustrated by priorities changing; open to feedback
Team player – proactively seeks opportunities to help others, will go above and beyond in order to get the job done
Strong intellectual curiosity – a creative thinker, interested in the big picture
Self-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility
As you grow in the role we expect that you will:
Be increasingly proactive
Demonstrate a high level of ownership of tasks and sound business judgment
Be seen as a key contributor to the case team process
Assist with all the behind-the-scenes magic while providing creative solutions, driving our high-level customer service, and positively impacting our client work
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit bcg.com.
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor