Korean Bilingual Customer Support Case Manager

Morley Companies, Inc. - Fountain Valley, CA3.1

30+ days agoFull-time
If you enjoy problem-solving and speak fluent Korean, we need you!

Join our Customer Relations team and help our Korean-speaking callers resolve their automotive questions. You’ll help each customer by communicating fixes for repair issues, resolving dealer inquiries and maintaining social media presence on behalf of our client. You’ll also use your excellent customer service skills to reassure each caller that they’re in great hands.

Interested? We'd love to hear from you! Apply today.

Note: This position works on site in Fountain Valley, California. Our hours of operation for this position are 6 a.m. to 5 p.m. Pacific time.
Korean Bilingual Customer Support Case Manager Responsibilities:

What you'll do:
Handle cases involving complex and escalated customer issues
Interface with car dealers, customers and other business partners to facilitate the diagnosis/repair of vehicle issues
Resolve complaints, such as costs of repairs, dealer issues, product liability claims, recalls, sales transactions, warranty and non-warranty issues, back-ordered parts, etc.
Maintain communication with executive contacts
Respond to social media inquiries
Korean Bilingual Customer Support Case Manager Qualifications:

You'll need:
Fluency in English and Korean
Minimum 1 year of demonstrated customer service experience
Customer support contact center experience
Excellent phone, email and case-management skills
Great organizational skills and the ability to prioritize
Proficiency in keyboarding (35+ wpm), Windows-based applications, internet and web browsing
Ability to work assigned shifts during the center’s hours of operation: Monday-Friday, 6 a.m. to 5 p.m. Pacific

Korean Bilingual Customer Support Case Manager Benefits:We offer:
Medical, dental, vision and life insurance
Paid training, vacation time and holidays
401(k) with percentage matched - free money for your future!
Fun work environment – event/sport/concert tickets, luncheons, team activities, wear jeans to work!
Room to advance in a growing company with a "promote from within" culture

About Morley:
Morley has been serving customers for over 150 years, thriving in fast-paced work environments and continually expanding business operations. We employ over 2,500 associates worldwide and have multiple locations across the United States. We are a leader in Meetings & Incentives, Business Process Outsourcing, and Exhibits & Displays. Our award-winning teams serve Fortune 500 brands in industries such as automotive, chemical, finance, insurance, health care, technology and communications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.