Branch Manager, 95 Corridor Area, Norfolk, MA

Santander Bank - Walpole, MA3.7

Full-timeEstimated: $84,000 - $120,000 a year
As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Manager, Branch Manager is responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Incumbents develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.


Delivers exceptional customer service and coaches/ motivates team to deepen existing customer relationships and acquire new customers

Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Company

Focuses on increasing Bank products and services, sales and number of clients, by executing customized strategies related to people and client management

Coaches and motivates branch team members/,Implements strategies to reduce overhead, and is responsible for managing branch Profit and Losses

Manages performance of all branch staff

Responsible for the hiring, retention, motivation, and success of branch colleagues across all job families within the branch

Participates in branch functions and community activities to promote organization's image and growth ensuring that the Company maintains a strong local presence

This is a float position for the 95 Corridor area based in Norfolk, MA

Bachelor's Degree in Business Management or equivalent field, or equivalent work experience

3-5 years of experience

Ability to make independent decisions and utilize sound judgment, Ability to manage, supervise, instruct and coach

Ability to meet deadlines

Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit

Consultative, team oriented sales personality with outstanding personal customer skills

Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance

Demonstrates the ability to generate sales excitement and acts as a coach and mentor to the staff

Establishes and maintains effective working relationships

Excellent verbal and written communication skills

Highly motivated and competitive with proven leadership quality and very goal driven

Meets compliance and audit requirements

Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment

Sound risk decision making skills and strong operational proficiency

Understands all appropriate policies and procedures and process that impact work activities

Minimal physical effort such as sitting, standing, and walking

Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately

Makes extra effort to satisfy customers’ needs and meet commitments

Assesses problem situations and initiates effective interventions that result in customer satisfaction

Takes time to develop and maintain relationships with customers

Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution

Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change

Provides assistance and coaches less experienced team members

Establishes rapport with all parties in an attempt to diffuse tension

Confronts the issue, not the person

Executes risk management process and procedures without management direction, and demonstrates awareness of expected results

Knows the relationship and impact of actions and results

Has an understanding of regulations impacting area supported

Follows through to meet commitments to others

Takes responsibility for achieving strong results, despite balancing multiple complex demands

Probes in-depth to understand the customer's business needs

Explores and understands the customer's alternatives and decision criteria

Stays current with industry and regulatory trends and emerging risk issues

Has good understanding of current market and competitive landscape that the organization operates within,

Understands rationale for change and adjusts schedules and tasks to make things work

Anticipates and plans for changes in work schedules and assignments Understands the relevant products and services and the markets in which they are sold and their risk return to the organization

Can identify and speak to major operational issues across the organization

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.