A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team has responsibility and ownership for the strategy, management and delivery of technology services that are essential to business systems and applications.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
-
Conduct self in a professional manner and take responsibility for work and commitments.
-
Flex approach to meet the changing needs of teams and clients.
-
Identify and make suggestions for improvements when problems and/or opportunities arise.
-
Learn about business needs are changing and consider the impact on services provided.
-
Take action to stay current with new and evolving technology.
-
Handle, manipulate and analyse data and information responsibly.
-
Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
-
Anticipate the needs of others and take appropriate action.
-
Embrace different points of view and welcome opposing and conflicting ideas.
-
Uphold the firm's code of ethics and business conduct.
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
1 year(s) with 2+ years of experience preferred.
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Knowledge/Skills:
Demonstrates some abilities and/or a proven record of success with identifying and addressing client needs:
-
Testing changes to PC images and configurations;
-
Managing the PC legal hold process and reporting status and escalating when key performance metrics are not met;
-
Processing PCs using specialized software and coordinating with legal team for data collection;
-
Troubleshooting Windows and Mac image and configuration issues and applying advanced troubleshooting skills, outside of documented processes, to resolve end user issues;
-
Using business judgment to know when to engage other technology teams to assist with resolving complex PC issues;
-
Imaging and provisioning PCs for new joiners and replacing broken PCs;
-
Configuring and processing virtual desktop instances (VDI);
-
Using business judgment, escalating when information needed to image and provision PCs is not provided on time;
-
Using business judgment to know when to escalate PC issues to vendor;
-
Documenting issues and actions taken in the IT ticket management system;
-
Updating and maintaining support documentation for resolving complex PC issues and transferring knowledge and teaching others;
-
Identifying and delivering continuous process improvements for positive end user experience through process simplification, automation and issue elimination;
-
Using data analytics to detect patterns in PC triage issues and implementing solutions to prevent recurring issues;
-
Exercising judgment in knowing when to make an exception to a process or policy for business reasons;
-
Independently prioritizing and addressing service incidents to achieve key performance metrics;
-
Monitoring and improving own productivity and end user satisfaction and coaching team members;
-
Displaying an interest in innovation and commitment to continuous learning; and,
-
Quickly grasping new technologies and sharing knowledge.
At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-productstechadministrative
