- Management Experience
- Strategic Planning
JOB TITLE: District General Manager
DEPARTMENT: US Retail Sales and Service
Join H&R Block, a global consumer tax services provider that has prepared more than 680 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans.
As a District General Manager you would be responsible for leading a geographic district of approximately 20 H&R Block retail tax offices. Manage office leaders and hold them accountable for coaching, development, and performance management of office associates. Lead and manage the district by establishing and maintaining sales plans, offices, hiring, training and evaluating district associates. Ensure that policies and procedures are implemented and followed in each supervised office to increase revenues, control expenses and promote client satisfaction through a consistent positive experience. Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities.
Recruit, interview, and hire and onboard high caliber, top performing talent for key district positions. Support Office Leaders in hiring of office-level associates.
Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback. Support Office Leaders in end-to-end performance management of office-level associates. Responsible for triggering corrective action processes, as necessary, for direct reports.
Provide leadership, growth and development opportunities to direct reports and create a high performing, engaged, and collaborative district team. Build a recognition culture in alignment with the Company’s vision and mission.
Champion client experience by ensuring every office associate is focused on easing the client’s tax-related stress by providing a welcoming and personalized service. Seek and utilize client feedback to drive decisions and prioritize client-focused change. Serve as brand ambassador and promote the H&R Block brand within community, to clients, and to associates.
Implement business plan and identify district growth opportunities. Exceed business results and rapidly gain market share by implementing a district-level market plan. Hold Office Leaders and associates accountable for business growth at office and individual levels. Utilize business data to make decisions to drive business results.
Meet or exceed sales targets by developing and executing a sales plan that grows market share and clients, while retaining current client base. Accelerate growth through active participation in B2B and B2C events, building not-for-profit relationships.
Develop, implement and monitor strategy to increase client satisfaction and client retention within district. Seek and utilize client feedback to drive decisions and prioritize client-focused change.
Manage staffing, labor, and compliance.
What You’ll Bring to the Team
Six to eight years of business experience to include strategic development, budgeting and people management
Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting
Demonstrated effective interpersonal, communication and facilitation skills that apply to all levels of the organization
Ability to plan and coordinate multiple projects and work initiatives while meeting deadlines
Proven analytical and problem-solving skills
Bachelor’s degree in Business or other related field or an equivalent combination of education and experience