IT Support Technician II

Helen of Troy - New York, NY (30+ days ago)3.4

If you have ever thought, “There has got to be a better way to do this!”, you belong at OXO. Our mission is to make everyday living easier by identifying those annoyances that we all have and developing products that help make short work of life’s daily tasks.

We are hiring a n IT Support Tech III for our New York City location.

About OXO

OXO is dedicated to providing innovative consumer products that make everyday living easier. We study people—lefties and righties, male and female, young and old—interacting with products and we identify opportunities for meaningful improvement. Our thoughtful, “question everything” process and relentless attention to detail uncover the best solutions for life’s everyday tasks.
OXO was founded on the philosophy of Universal Design, which means the design of products usable by as many people as possible. Today, OXO offers 1,000+ products covering many areas of the home, all created based on this principle. The company has been recognized globally as an example of how a well-executed Universal Design philosophy not only creates products that are beneficial to end users but is also a sensible business model.

What you'll be doing:
The IT Support Tech III supports all Helen of Troy employees and contractors, local and remote, by providing reliable and efficient service of computers, software, and network services. The ideal candidates will also be providing services, which include the delivery of new hardware and software to desktops, as well as, the configuration, installation, support, and maintenance of Personal Computer (PC) hardware and software. Will support a variety of desktop applications in a Windows 7, Windows 10, Vista, and/or XP environment. Will provide basic network support, generic security, and network project support. Will also provide general support for Windows servers and other computer equipment to include, but not limited to, Apple products, mobile phones, tablet computers, printers, scanners, plotters, etc. Ideal candidate must be able to travel to our New Jersey location from time to time, when the need arises.

Provide end-users, local and remote, technical support of desktop and laptop hardware and software. Research, analyze, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks.
Install, configure, upgrade, and troubleshoot computer software and hardware, including PC and Mac workstations, servers and peripherals, and network and voice cabling. Assist in managing regularly-used servers and services including e-mail, print and back-up servers, and their associated operating systems and software.
Create and maintain user accounts, passwords, groups, mail aliases, and other system and network files.
Support, maintain, administer, and troubleshoot network WAN and VPN connectivity.
Initiate and/or has field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software.
Provide regular business hour, after hour, and weekend/holiday on-call support for all systems.
Infrastructure support to include: building and installing cables; running plant cabling; researching, learning, and evaluating new software; and documenting systems.
Provide routine maintenance to include: installing and configuring new computers and telephones; repairing and upgrading PC and Mac hardware and software; troubleshooting printers, scanners, and copiers; maintains inventory of equipment and supplies; schedule regularly for server upgrades; and provide day-to-day operation of back-up systems, including rotation of back-up tapes.
Support end-user issues such as: diagnosing hardware and software problems, training staff, and using IT support request system to document, prioritize, and track requests.
Identify and implement technologies and methods of using existing software to help users work more efficiently.

Associate Degree from an accredited college or university in related profession/field.
5+ years of IT Support experience required.
Experience supporting remote users and offices. Experience in troubleshooting and repairing computer hardware. Experience in a Citrix/Terminal server environment preferred.
CompTIA A+ and Network+ certifications preferred.
Excellent oral and written English communication skills.
Good multi-tasking and teamwork skills.
Working knowledge of computer and printer hardware.
In-depth knowledge of Microsoft Office applications (MS Outlook, Excel, Word, PowerPoint, Visio, SharePoint (MOSS), etc.).
Strong analytical and problem solving skills required.
Ability to train, coach, and present information to users at all levels.
Customer service oriented.
Applicants must be authorized to work in the United States on a Full-Time basis.
Helen of Troy is an Equal Opportunity / Affirmative Action Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.