Primary Purpose of Position:
This position provides support and administration of corporate accounting and finance systems including reporting platforms. Maintains security and systems controls. Performs analysis and implementation support on new initiatives.
Support and Maintenance – Oracle JD Edwards EnterpriseOne and Related Third-party Applications
Respond to daily inquiries and requests for assistance. Troubleshoot and resolve problems. Escalate issues to outside vendors and contractors as necessary. Act as primary liaison with vendors and/or internal resources to ensure appropriate technical and product-level support.
On-board/off-board users and maintain system configurations.
Provide direct support for SaaS applications.
Support the applications team on project initiatives.
Security, Integrity Reports and System Controls
Maintain user and group profiles. Audit security profiles.
Review integrity reports. Troubleshoot and resolve integrity issues.
Monitor incidents and/or changes related to security, system objects, and integrity reports.
Test new applications, configurations, or enhancements. Coordinate beta testing.
Develop reports. Assist others in the use of reporting tools.
Follow guidelines and controls in promoting new packages and versions.
Integrate and support third-party applications and tools.
Manage and administer reporting services in Crystal Reports for the Enterprise.
Implement controls and security strategies to safeguard corporate data. Develop operating procedures and routines for monitoring usage and ensuring the integrity of reports.
Coordinate and chair monthly reporting change management meetings.
Implementation and Training
Perform training of new applications. Prepare supporting documentation and training materials.
Perform quality control to ensure new applications are properly transitioned into production.
Conduct research on new technologies, products, or solutions.
Maintain documentation in accordance with policies and control requirements.
Conduct both one-on-one instruction and group training sessions.
Special projects as assigned.
Requirements and Qualifications:
Bachelor’s degree required.
A minimum of 3-5 years of progressive responsibility for administering accounting and finance systems preferred.
Strong knowledge of accounting concepts.
Possess a working knowledge of SAP’s Crystal Reports and Oracle JD Edwards EnterpriseOne.
Possess an understanding of relational databases, database architecture, and data access tools.
Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues. Excellent verbal and written communications skills. Proven ability to interact with all levels of employees.
Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.
Demonstrated ability to work proactively, independently, and as part of a team is essential.
Be detail-oriented and methodical in solving problems and managing multiple projects.
Adept at learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
Strong working knowledge of Microsoft Excel and the suite of Microsoft Office products.
Be able to travel and to work flexible schedules outside normal business hours when required.
Involves work of a general office nature usually performed sitting, such as operation of a computer.
Involves work of a general office nature usually performed standing, such as operation of a fax and printer.
Involves movement between departments to facilitate work.