Change Management & Adoption, CL5 Manager
In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.
The Change Management & Adoption team is part of the Global Technology Services (GTS) organization. The CMA team is responsible for the development and delivery of materials to enable the successful adoption of global technology solutions. The scope of CMA includes end user and CMA team (IT and business) training development and delivery, communication planning and execution, and risk and impact assessment of adoption.
Work you’ll do:
- This Deloitte Global role requires limited to no travel. This opportunity is open to a secondment or permanent role in Global.
The Deployment Manager is responsible for executing and managing the Deployment Team’s activities for various complex global internal and external facing products/projects and manage/coordinate project activities with other team members.
Role specific responsibilities:
Maintain a detailed understanding of the Deployment team’s tasks and activity across multiple projects, including status, release dates, issues/risks, member firm readiness & impact points, and report adoption status to various stakeholders
Meet regularly/as needed with project teams to ensure the Deployment Team’s involvement in project planning to stay abreast of current project scope and timelines
Work closely with Deployment team’s Senior Manager leading the respective program area
Develop and validate the Deployment team’s change management approach for said technology solution, including readiness planning, plans for adoption, product information site, training, and communications
Develop and deliver materials to support the successful adoption of global technology solutions for various audience types (non-technical business teams, technical teams, system administrators, system integrators, and member firm IT leadership) which include communication plans, SharePoint product sites, project tracking, readiness checklists, quick reference guides, FAQs, stakeholder analysis, and other change management materials in partnership with program stakeholders
Manage/execute Deployment team’s agreed upon workplans related to delivery of change management materials
Manage and complete multiple concurrent assignments, according to established Deployment team standards and templates
Identify/escalate risk/issue and define mitigation strategies in support of established quality and risk management processes
Collaborate with member firm IT organizations to promote adoption of solutions, standards and processes
Actively contribute to existing GTS communication vehicles to promote Deployment Team activities across the respective products
Demonstrate measurable contribution to meeting customer commitments
Consult with cross-functional teams in creation of the Deployment team’s overall approach, strategy and plans
Promote teaming with other GTS team members working on projects to foster a cohesive working group
Deliver to project scope and requirements, using defined Solution Deployment team processes, templates, and guidance
What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?
To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, really nice.
Bachelor’s Degree or equivalent experience working in a matrixed global environment
Years of Experience:
Minimum 5 years experience in a professional/client services capacity, emphasizing development/management skills in the following areas: communication, change management, documentation, learning, and general business analysis
Ability to translate technical concepts and business information into various forms of documentation for various audience types (non-technical business teams, technical teams, system administrators, and integrators)
Instructional design and technical writing. Advanced writing skills; able to produce world-class communications for a global audience across many organizational levels
Experience with enterprise application implementations, such as SharePoint, intranets, and extranets preferred
Strong proficiency in:
Microsoft Word, PowerPoint, Excel, SharePoint; screen capture tools (e.g., SnagIT); web site design/layout (experience with SharePoint 2013 web page design preferred)
Understanding of the external web site, intranets, extratnets, and other such enabling global technology solutions
Ability to negotiate, influence, and manage others
Ability to lead both people and project work, and to interact with varying levels of management
Advanced oral and written communication skills and the ability to communicate across many organizational levels and diverse cultures in a virtual environment
Ability to understand and explain complex business processes
Ability to understand the value of technology solutions within the context of Deloitte’s business environment
Advanced ability to work within a virtual team environment across multiple countries
Advanced presentation, organization, and meeting facilitation skills
Prior experience working in a global environment with technology and infrastructure teams to plan, research, write and revise various types of deliverables for large scale IT projects
Ability to identify and address all dependencies to ensure successful project delivery
Strong analytical skills
Ability to operate in a fast-paced environment with evolving and competing requirements and priorities
Ability to conforms to existing styles, policies, and procedures
Excellent problem solving skills
Excellent teaming skills
How you’ll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Benefits you’ll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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