VP IT - Sales & Services

Houghton Mifflin Harcourt - Boston, MA3.6

Job Requisition ID: 11574

Additional Locations:
The Organization

Houghton Mifflin Harcourt is a global learning company with the mission of changing people's lives by fostering passionate, curious learners. Among the world's largest providers of pre-K-12 education solutions, HMH combines cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. HMH's interactive, results-driven education solutions are utilized by 50 million students in over 150 countries, and its renowned and awarded novels, non-fiction, children's books and reference works are enjoyed by readers throughout the world. For more information, visit http://www.hmhco.com/.

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.

The Opportunity – Vice President, Sales & Services

The successful candidate will be an energetic and clear communicator who possesses outstanding organizational management and Sales business acumen. This Vice President will have outstanding management skills and will be adept at collaborating with various stakeholders across IT and the business. This leader will have depth of experience working in Salesforce.com and will drive industry best practices utilizing Salesforce.com. This includes working with the business partners and stakeholders to understand the business processes, priorities and current risks and issues. This leader will work hand in hand with the business partners to develop tactical roadmaps and solutions to address and solve for the relevant business problems in Sales & Services. The candidate will demonstrate excellent communication skills, judgment, integrity, and leadership. This position is located in Boston and may require approximately 25-50% travel.

Duties & Responsibilities

This leader will work closely with the SVP to assure the Sales & Services priorities are understood and prioritized. Duties & responsibilities include, but are not limited to, the following:

Partner with the Sales & Services business partners to understand the current business processes, including pain points and areas that could improve the Sales & Services businesses.
Understand industry best practices for Salesforce.com and drive new capabilities to drive the business roadmaps and strategy.
Work hand in hand with the business to understand and document priorities to address current issues and to improve the business.
Drive the development of a strategic roadmap for Sales & Services and help to drive the right priority within IT.
Ensure projects are sourced with appropriate resources from IT.
Oversee the execution of projects and programs for Finance, ensuring that the needs of the business are being addressed and that the business stakeholders are integrally involved in the projects.
Oversee the support and development of Salesforce.com team
Represent the business priorities within the IT governance process.
Utilize appropriate and frequent communication mechanisms with the business stakeholders to manage their priorities and projects.
The People Manager role is very important. People Managers at HMH enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters development and learning. They translate the company’s strategic vision, align their group’s work and help individuals understand their impact on HMH’s success. They assess their direct reports’ performance and partner on career planning. They are collaborators and catalysts, breaking down complex problems into simple solutions and leading through change.

Skills & Experience

This person is a self-motivated individual with excellent team management and organizational skills who possesses:

Integrity - By reputation and by consistent performance, they must be viewed by the C-level executive team as utterly trustworthy, and by other levels of the organization as a fair and trusted member of the IT team.
Emotional stability and resilience - Due to the high stakes attached to each strategic initiative, and by virtue of the high level of accountability that is expected of each stakeholder, the atmosphere in which they work is one of high expectations.
BA degree in business, finance, or related discipline, MBA preferred.
15+ years of business experience working with senior leadership and executive levels of organizations preferred
10+ years of experience working with Sales & Services functions
Managed team size of 30+
Managed P&L size of $5-10M+
5-10+ years of experience working with Salesforce.com
Proficient People manager with experience of performance management and goal setting for team members.
Ability to take high-level ideas, strategies, and ambiguous objectives, and translate them into clear strategic communication artifacts for multi-level audiences – executives to specific team members.
Strong analytical skills, with the ability to drive structured problem solving and solutions across broad stakeholder groups.
Ability to multi-task and prioritize effectively to deal well with shifting priorities and assignments.
Presents an appropriately professional image; communicates clearly, concisely, and diplomatically.
Develops and fosters strong business relationships with colleagues on a global basis.
Demonstrates leadership, initiative, efficiency, productivity, attention to detail, and strong organizational skills.
Respects confidential / sensitive information.
Motivated to continuously learn new things, maintaining a positive attitude.
Flexible working style that is adaptable to disparate audiences and working styles.

Physical Requirements:
Might be in a stationary position for a considerable time (sitting and/or standing)
The person in this position needs to move about inside office to access file cabinets, office machinery, etc
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit http://careers.hmhco.com

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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Nearest Major Market: Boston
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