The role of the Call Center Representative is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers.
The representative schedules patient appointments and ensures that registration and insurance eligibility needs are met prior to visit date.
This is a fast-paced, high-volume clinic and we all work toward the goal of a positive patient experience with every encounter.
The ideal candidate is professional, able to multi-task, has great customer service skills, and can be a part of our OB-GYN team.
Key Responsibilities:
· Answers telephones timely: handles patient inquiries, forwards telephone messages, manages faxes, copying and scanning as needed
· Schedules patient appointments, canceling and or rescheduling if necessary.
· Completes full registration and insurance eligibility/verification at time of scheduling patient appointments
· Coordinates with clinic staff to ensure a positive patient flow
· Timely responses to patient inquiries and timely completion of assigned tasks
· Provides back-up support to the other office departments as necessary
Educational Requirement:
· High School Diploma or GED required
· Graduation from an accredited Medical Assisting program
· Demonstrated knowledge and experience working with an Electronic Medical Record (EMR). Prior Cerner experience a plus
· One year of front office experience in a medical office; OB-GYN experience preferred
Job Type: Full-time
Pay: $23.00 - $28.99 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to work in 2 clinics, one in Torrance and one in Carson?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Torrance, CA 90505 (Preferred)
Work Location: In person
