Customer Service Representative

Ajilon - West Palm Beach, FL (30+ days ago)


Customer Service Representative Job in West Palm Beach, FL

Are you a polished CSR looking to join a reputable organization? A Fortune 500 company is looking to add a professional Customer Service Rep to their West Palm Beach team! This contract to hire opportunity offers competitive pay, set day time hours from Monday through Friday and the chance to work with an amazing team. If you have excellent communication skills and know your way around computer programs like Excel, apply now!

Job Responsibilities:
  • Handle order entry from customers and large hospitality industry clients
  • Hospitality coordination (handle return of goods and processing)
  • Incoming and outgoing customer communication
  • Reporting (manual and automated)
  • Communicate with customers and internal stakeholders via phone, email, and chat
  • Greet customers warmly and ascertains reason for calling
  • Promote positive customer interactions and high levels of customer satisfaction
  • Identify, address, and resolve issues in a timely manner
  • Utilize computer technology to manage service issues and requests
  • Suggest solutions concerning or relating to customer orders
  • Take payment information and other pertinent information
  • Update customer account information
Job Qualifications:
  • Must be organized, able to multi-task and prioritize
  • Should be able to work well with a small team and under minimal supervision
  • Position works in multiple computer software programs - beginner Excel experience is required
  • Salesforce experience preferred
  • HS Diploma or GED required
  • Must be able to read, write and speak English and be 18 years or older
Apply now at www.Ajilon.com.