Program Manager - Memory Care (non-exempt)

Elmcroft | Eclipse Senior Living - Raleigh, NC2.9

Needing an energetic activities professional to coordinate memory care programming!

Position Summary

The Heartland Leader (Program Manager-Memory Care) is responsible for the overall implementation, delivery, and coordination of the memory support neighborhood resident services, including health services and activities, at the community. Responsible for communicating and upholding the person-centered approach to caregiving and programming.

Supervisory Responsibilities

Directly supervises all associates of Heartland Village with final authority resting with the Resident Services Director. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees in conjunction with the Resident Services Director; planning, assigning, and directing work; appraising performance in coordination with the Resident Services Director; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Is completely familiar with the state regulations governing Assisted Living and memory support care, ensuring compliance in department by regularly reviewing regulations checklist.
Meets Elmcroft Standards established for the Activities and Heartland Village departments, as applicable.
Assists in the development and/or refinement of the dementia policies and procedures.
Reports regulatory compliance issues to Resident Services Director, Executive Director and Director of Memory Care.
Confers with the Resident Services Director/Executive Director regarding assessments of residents, admissions, and participates in discussions regarding resident discharge based on discharge criteria.
All charting is performed timely and in accordance with state regulations.
Oversee the Care Connect program in conjunction with the Community Relations Director to ensure each new resident makes a happy, healthy transition to the community.

Provides timely and honest communication with families in order to promote good relationships and keep them informed about residents condition and community events; offers education, information, and support as needed.
Participates in monthly Heartland Village conference call and submits required monthly paperwork to Director of Training.

Maintains outreach and education efforts throughout the community to promote the marketing effort.
Provide marketing support within the community by participating in tours, discussions with potential residents and their families, and possible referral source visits, if deemed necessary.
Provides assessments for potential residents to determine their eligibility for the Heartland Village, based on established admission and discharge criteria.

Confers with Resident Services Director/ Executive Director regarding assessments of residents, admissions, and participates in discussions regarding resident discharge based on discharge criteria.
Obtains appropriate Heartland Village admission paperwork prior to admission. Conducts mini-mental or other assessments as required or has it conducted through an outside source, in coordination with the Community Relations Director and the Resident Services Director.
Performs Program Quality Assurance audits using assessment tools provided.
Creates Resident Histories and Profiles with family involvement. Creates Bullet Cards with information from histories. Shares information with staff.
Manages expenses within given budget parameters utilizing spend-down sheets.
Plans a varied monthly activity calendar using the Daily Program Schedule and using Resident History and Profiles to determine resident interests.
Arranges for appropriate spiritual activities as reflected by resident preferences.
Participates in the planning and coordination of Family Nights.
Posts a community calendar monthly according to Elmcroft Standards.
Encourages all residents to participate in some or all of activities according to their abilities and preferences. Maintains record of resident attendance.
Work with the Community Relations Director and/or Healthy Lifestyles Director in planning and assisting with all community programs which involve residents/staff/family participation.
Works in collaboration with the Healthy Lifestyles Director to arrange for a variety of entertainment to be brought to the community for the entertainment of the residents.
Drives the community vehicle to transport residents on trips outside Elmcroft for shopping, entertainment, education, and/or to obtain medical or dental services, as assigned.
Arranges for a variety of exercise opportunities suitable for the elderly population to enhance residents mobility, strength, bone mass, and social interaction.
Communicates with other department heads and staff in order to gain necessary participation in activities as necessary.
Keeps sufficient activity program and craft supplies on hand for in-house entertainment.
Facilitates, co-facilitates, or arranges monthly Alzheimers support group for families and outside community.

Creates positive associate relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs.
Observes and models appropriate caregiving, programming, and interaction skills with the direct care staff.
Provides appropriate guidance for associate s by planning work schedules, assigning work duties while on shift, and directing the work on a daily basis.
Assures responsibilities for Daily Program assignments are clearly delineated.
Oversees, directs, and models appropriate caregiving, programming, and interaction skills with the direct care staff.
Lead in-depth Alzheimers/dementia care staff training for new staff; provide training as needed and provide in-services as needed to keep staff abreast of current practices, if deemed appropriate.
Arranges for required and appropriate orientation, education, training, and in-services for staff in accordance with licensing requirements, state guidelines, and the needs of the community. Documents all training as required.
Maintains a high level of daily communication with staff and key personnel. Stays educated on Alzheimers related topics (books, videos, conferences, etc.)

Provide on-call backup to community when not on duty, as assigned.
Participates in the Manager on Duty Program, as assigned.
Responsible to ensure a clean and guest ready environment at all times.
Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in missing resident and fire and disaster drills.
Demonstrates an understanding of compliance and ethics program policies and procedures.
Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
Maintains appropriate degree of confidentiality.
Performs other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.

Education: Bachelors Degree from a four-year college or university, or one to three years related experience and/or training in working with the Alzheimers population; or equivalent combination of education and experience.
Licenses: Assisted Living Activities certification, if required by State.
Must be in possession of, or have the ability to obtain, a valid state drivers license.
Travel may be required as needed.

Brand: Elmcroft
Address: 600 Newton Road Raleigh, NC - 27615
Property Description: Elmcroft of Northridge
Property Number: 128-2051