CUSTOMER INFORMATION REPRESENTATIVE

NYC HOUSING AUTHORITY - Queens, NY (30+ days ago)3.9


Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.Under supervision with some latitude for independent action, the selected candidate will provide information to customers, conduct research and perform clerical support. Responsibilities will include, but not be limited to the following: 1. Answer heavy volume of incoming calls. 2. Receive complaints and create service requests as needed. 3. Schedule and confirm appointments. 4. Record and log appointments into computer system. 5. Respond to telephone, mail, e-mail and in-person inquiries; determine service required. 6.Utilize computer databases and information technology systems; research data needed to respond to inquiries. 7. Maintain tracking system used to record and monitor inquiries and resolutions. 8. Perform clerical tasks and computer support as required.Note: Selected candidate may be required to work evenings, weekends and holidays.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college or university; or 2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent approved by a State?s Department of Education or a recognized accrediting organization and four years of satisfactory, full-time experience as described in "2" above; or 4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State?s Department of Education or a recognized accrediting organization. To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Preferred Skills

1. Experience with various computer programs. 2. Excellent customer service and communication skills. 3. Verifiable foreign language skills (conversational and written)

Additional Information

NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year in their current title and level (if applicable).

To Apply

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Residency Requirement

NYCHA has no residency requirements.