WHAT YOU’LL DO
As the CRM Administrator, your primary job centers around the management, administration and development of our CRM tool, StudioEnterprise by DonorDirect. As the CRM subject matter expert, you’ll handle testing, configuration, deployments, and updates. You will also be responsible for some end user training for ministry staff on functionality of the tool. As new people come into the organization, they’ll need help setting up their profiles. You will also manage the IT support ticketing system, handling all Level 1 and 2 StudioEnterprise issues and coordinating level 3 escalations. There’s a lot of trouble-shooting and problem solving in this role, so a customer service orientation is essential. You’ll regularly be working with database developers to resolve issues. There’s a lot of documentation related to the CRM and various processes, so excellent written communication skills are also essential. You will also serve as the backup for Level 1 IT team when they are unavailable. Leading the Way has offices and teams across multiple international time zones, and you will be needed to periodically provide CRM and Level 1 and 2 help desk support. As a technology professional, your skills and work ethic will contribute to an international effort that is committed to making the light of Christ accessible to the whole world!
WHAT IT TAKES TO BE SUCCESSFUL: HARD AND SOFT SKILLS
Have/ Experience With
CRM tool in an administrative or development capacity
Ticketing system, handling level 1 and 2 requests and coordinating level 3
Working knowledge of SQL
Deep understanding of automation / digital email campaigns
Ability to research and provide source code
Ability to manipulate data and create workflows
Documentation of CRM processes
IT helpdesk experience (beneficial but not required)
Ability to train non-technical personnel
Proven technical aptitude and ability to master new technology and problem solve
Software You’ll Work With
StudioEnterprise CRM by DonorDirect
Kace ticketing system
Windows 365 suite, including SharePoint
Top Reasons To Apply
You’ll have a mentor who will teach and train you for several months.
You’ll use your professional talents to make a global impact for the Kingdom of God.
When LTW reviews applicants for an open position, we look for certain characteristics we believe are important to maximizing the ministry of LTW and fully utilizing the spiritual gifts and talents as individuals.
Christian. We believe that to contribute to our mission it is essential that a person maintain a vibrant Christian faith.
Called. Work at LTW is not just another job; it is the work of God and an employee should sense the call of God on his or her life to work within the ministry.
Competent. In addition to being a Christian and having a sense of calling, a person must be fully competent to perform all the duties of the position.
Committed. Because of LTW’s high standards and its belief in good stewardship, it is essential that all employees manifest a high level of commitment to their job responsibilities and the ministry as a whole.
Compensation for the CRM Administrator includes:
403(b) retirement plan with matching contributions
Paid medical, dental, and vision insurance
Paid vacation, holiday and sick time
LTW is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment which is central to our stated religious purpose and day-to-day operations. This job posting is being managed by Forrest Johnson Recruiting on behalf of LTW.
Company: Leading the Way