HELP DESK ENGINEER, JR (1121) - CNODDS

SuprTek - Fort Meade, MD3.7

Full-timeEstimated: $79,000 - $110,000 a year
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HELP DESK ENGINEER, JUNIOR
Job #: 1121
Location: Ft. Meade
Status: Regular Full-Time
Minimum Clearance: Secret

Superlative Technologies, Inc. (dba SuprTEK), is seeking candidates for the Defense Information Systems Agency (DISA) Cybersecurity Network Operations (CyberNetOps) Design Deploy Sustain (CNODDS) contract. The team will provide lifecycle services that ID6 or successors use to architect, develop, integrate, deploy, secure, operationalize, sustain, document, patch, monitor, optimize and evolve CyberNetOps capabilities.

JOB RESPONSIBILITIES

  • Provide phone, email, and help desk support for customers
  • Manage and monitor problem ticket trends
  • Analyze incidents and determine level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Maintain and monitor incident records within the tracking system and provide assistance in their resolution when reviewing incident records
  • Document customer requests in tracking system and record action taken and follow up on deferred actions
  • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems
  • Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps
  • Keep management appropriately informed of progress and issues
  • Proactively identify areas for improvement in process and regularly assess documentation and reports for accuracy and improvement
POSITION REQUIREMENTS

  • Requires active/current Secret clearance
  • Must have MCP (Microsoft Certified Professional) or CompTIA A+
  • Requires one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH
  • Must have 1 year help desk experience in an IT environment
  • Must have basic knowledge of MS Office Suite of software products (Outlook, Word, PowerPoint, Excel), MS Exchange, Active Directory, and mobile devices
  • Must have MCP (Microsoft Certified Professional) or CompTIA A+
  • Must have strong customer service orientation
  • Self-starter with curious mindset and desire to learn new skills
COMPANY DESCRIPTION

SuprTEK is an IT Engineering and Professional Services firm focused on helping the DoD and government agencies ensure mission success by delivering exceptional solutions with proven results. SuprTEK specializes in strategic business planning and management; information security and assurance, IT solution engineering and delivery, IT operations management, Health IT, Service Center operations, and Enterprise Integrated Services. Since 1996, SuprTEK has performed exceptionally on a multitude of contracts ranging in size from short-term management consulting engagements to fully-managed IT outsourcing efforts. Our Corporate Headquarters is in Ashburn, Virginia with a wide array of opportunities throughout the DC Metro Area. We also have a strong presence in the St. Louis Metro East area and other locations.

SuprTEK provides competitive compensation and a benefits package which includes the following: medical insurance (including dental/vision/prescription), a 401(k) plan with matching contribution, training reimbursement, on-demand eLearning, company paid life insurance, optional disability insurance, flexible spending accounts, and more.

SuprTEK is an Equal Opportunity Employer