Not Eligible for Benefits
This is a part-time, temporary position not eligible for benefits.
1:00pm – 6:30pm Monday through Thursday
Provides phone coverage for the college and cashiering/fiscal office; provides front line customer service for college cashier office; processes payments for all student transactions and college deposits: tuition, loans, fines, and miscellaneous fees; prepares and distributes refunds after verifying eligibility; distributes financial aid funds as appropriate; provides information on college and district policies as they relate to student questions or problems; assists students in resolving problems or direct to appropriate resources; balances daily transactions of cash, checks and credit cards, posts accurately to student information system; assists office in billing and collection activities; files student records; compiles routine department service reports; performs related duties as assigned.
50% - Processes student payments, refunds, account adjustments and corrections; assists customers with payment arrangements and account inquiries in person, by phone, e-mail and/or mail; facilitates other departments with knowledge of college policies and our business procedures; assists staff with petty cash account inquiries.
20% - Contact and respond to students concerning refunds, tuition due dates, and outstanding balances via high volume of incoming/outgoing telephone calls
10% - Maintain daily cash drawer and reconcile cash, credit and check transactions.
10% - Assists management team with clerical and accounting duties upon request.
5% - Files documents accordingly.
5% - Other duties as assigned.
One (1) year Experience providing customer service, in person and by telephone
Experience with cash handling policies and procedures
Experience using Microsoft Office or similar software
Experience working in an office setting
Two (2) years or more experience in customer service.
Experience using an online student information system
Experience with student accounts or financial aid in a college setting
Experience in processing, maintaining, and monitoring student accounts and tuition payments
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets minimum and desired qualifications. A cover letter may further highlight an applicant’s knowledge, skill and ability.
Please ensure your resume and cover letter provide the following items:
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
First Review 2/3/2019
Open until filled
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.