As a Warranty Administrator at Audi Beaverton, you will play a critical role in ensuring our customers' satisfaction by managing warranty claims efficiently and effectively. This position oversees all operations pertaining to dealership warranties. In addition to managing warranty claims and submittals, performs duties such as managing repair orders, ensuring correct pricing, and obtaining authorizations from manufacturers. This position is charged with upholding Audi Beaverton’s high level of service and quality craftsmanship, as well as ensuring that client vehicles are serviced in a correct and efficient manner
Responsibilities:
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Provides additional vehicle and client information to Technical Staff as needed.
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Ensures proper documentation of condition, cause and correction on all repair orders.
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Adheres to manufacturer guidelines for submittal timelines.
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Maintains and updates detailed schedule of warranty claims and statuses.
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Ensures correct pricing using appropriate Labor Pricing Guide on all repair orders.
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Properly documents monetary information on all repair orders.
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Ensures correct parts and labor billing on all repair orders.
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Obtains authorization from manufacturer before closing goodwill repair orders.
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Submits, and closes repair orders.
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Confirms the dealer gets paid on time and accurately for the submitted repair orders.
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Creates journal entry/pay adjustments with approval from management if a repair order pays differently than what was originally submitted for.
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Strives to exceed sales and client satisfaction objectives set by management.
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Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or clients.
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Performs other duties as assigned.
Requirements:
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High school diploma or equivalent; additional education or certification in a related field is a plus.
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Proven experience in warranty administration or a similar role.
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Strong attention to detail and organizational skills.
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Excellent communication and interpersonal skills.
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Proficiency in Microsoft Office Suite, particularly Excel and Word.
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Ability to work independently and prioritize tasks effectively.
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Knowledge of warranty regulations and industry best practices is a plus.
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Customer-focused mindset and dedication to providing exceptional service.
We offer the following benefits:
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Competitive pay plan
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Medical, Dental, and Vision insurance
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Life insurance
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PTO after 90 days of employment
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Paid Holidays
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Career advancement opportunities
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Paid training programs
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Employee discount programs
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401K
If you are looking for the opportunity to be a part of the Sunset Family dealership, then apply today!
Audi Beaverton/Porsche Beaverton is an Equal Opportunity Employer, dedicated to maintaining a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. We participate in E-Verify.
