Customer Experience Specialist - Customer Experience & Support (Remote)
About the Job:
Dive into a dynamic career with Title Resources Group, one of the nation’s most prominent and rapidly expanding title insurance underwriters. We welcome seasoned professionals and those eager to advance their careers in our dynamic environment. Seize this fantastic chance to elevate your career and play a pivotal role in our organization!
Our Customer Experience Specialist will support organizational team players and agents timely and professionally. The successful candidate will interact directly with the sales team, internal and external customers, and IT. The Customer Experience Specialist must be able to manage multiple projects at a time and possess strong organizational and communication skills.
Do you possess skills that are ready to be put to new challenges? Are you looking for a role where you can truly make a difference? If so, we want to hear from you! Join our thriving team and contribute to our extensive multi-state market presence. Apply today and be part of our exciting growth journey!
Job Responsibilities:
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Establish productive, professional relationships with key personnel, which may include:
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In-house Agents and High-Profile agents
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Senior management
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Monitor internal support queues reviewing, processing, and assigning inquiries.
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Work closely with Regionals Managers and Sales Representatives to meet account performance objectives; meet clients’ expectations, provide & maintain client satisfaction, and ensure problem resolution.
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Develop a strong knowledge of proprietary systems, agency operations and title software.
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Assist Onboarding Manager with new agent onboarding.
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Support internal agent audit team.
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Answer incoming calls to provide support or direct to appropriate department.
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Report preparation.
Minimum Qualifications:
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HS Diploma Required.
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Experience in Title Insurance, Customer Support, Title Software a plus.
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Analytical skills and strong attention to detail.
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Ability to identify, prioritize and solve problems effectively.
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Ability to exercise discretion and maintain confidentiality of sensitive information.
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Advanced knowledge of software applications including Microsoft Products, Title Software’s and Jira preferred.
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Ability to work in a fast-paced, dynamic environment.
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Possess effective communication skills.
Who We Are:
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Title Resources Group is a Company that puts people first! We take pride in our culture, and commitment to helping you own, develop, and nurture your career while growing our company.
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Title Resources Group – the underwriter built for the real estate industry – is one of the nation’s largest and fastest growing title insurance underwriters. TRG serves title insurance agents in 37 states and the District of Columbia. With a mission to provide knowledgeable and responsive underwriting solutions, TRG is dedicated to growing lifelong relationships and maintaining quality through integrity and financial stability.
What We Offer:
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Everyone is welcome at TRG. We know diverse teams build a stronger Organization and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
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TRG is committed to offering a flexible work environment. This is a remote role, meaning you have the flexibility to work from home.
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Title Resources Group offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, disability, and other great benefits.
