Customer Service Advocate

Rockline Industries, Inc - Sheboygan, WI

Commission
No average service here; only a passion and commitment for top-notch service. The Customer Service team makes it their business to provide the best quality service to our customers. That means, doing what is necessary by thinking ahead and doing what's right. If you have the same passion about providing top-notch service, consider our team.

Here's what your day will look like:
Manage orders with customers from start to finish, including timely communication to the customer about order status, product availability, and delivery appointments.
Maintain customer price files, commissions, accruals.
Collaborate with Sales and Demand Forecasting to ensure an accurate forecast.
Monitor transitions.
Review and react to daily reports.
Work with customers, buyers, and Rockline associates on continuous improvement projects.
Do you have what it takes?

High School Diploma or equivalent required.
2-3 years previous experience in an office/business customer service representative role(such as in a call center, financial, office, etc) is required. Experience in a customer service role within a manufacturing environment will be highly preferred. (In lieu of experience in a customer service role, 3+ years experience working with Rockline manufacturing process will be considered).
Microsoft Excel and Word experience, basic math skills are a must!
Strong verbal and written communication skills.
JDE or other ERP experience a plus.

Please submit your résumé by clicking Apply Now or Apply with LinkedIn.

If we feel you are a good fit for the company and the company is a good fit for you, someone will reach out to you directly. If this position doesn’t match what you are looking for, please share the position url with your social media networks like Facebook or LinkedIn or Tweet right from the posting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.