D365 BUSINESS CENTRAL - SUPPORT MANAGER (WITH GP EXPERIENCE) - Remote
Sikich LLP www.sikich.com is a global company specializing in technology enabled-professional services. With employees across the nation, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.
Responsibilities:
- Deliver day-to-day client support services for D365 Business Central & Microsoft GP.
- Troubleshoots the client software/system issues and complex technical problems.
- Properly documents and provides solutions, or routes for advanced technical support.
- Escalate client issues, as necessary, and act as point of contact for critical issues with follow-up on action items through closure.
- Providing high quality customer service to customers through appropriate communication and responsive service while troubleshooting complex IT issues.
- Provide technical specs and requirements.
Requirements:
- Bachelor's degree or equivalent work experience.
- 5 years+ experience with Microsoft GP and D365 BC (support or functional role)
- 2 years+ experience leading teams with the ability to coach and mentor team members
- Excellent time management and prioritization skills.
- Ability to manage multiple requests with varying levels of importance and criticality
- Strong organizational, problem solving, troubleshooting, and attention to detail
- Excellent communication skills
Benefits
- Flexible time off (4-5 weeks)
- Paid holidays
- Health, dental and vision insurance options
- 401(k) match
Visit our Glassdoor profile to learn more
Sikich LLP is an Equal Opportunity Employer M/F/D/V
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Job Type: Full-time
Pay: Up to $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Remote
